Claims Technician - WAE Salary $20.26 - $22.29 Hourly Location Hampton, VA Job Type WAE - Hourly Job Number 08890 Department RISK MANAGEMENT - CITY Opening Date 09/26/2025 Closing Date Continuous FLSA Non-Exempt Description Benefits Questions Function The purpose of this class is to provide customer service to citizens and employees who contact the Department of Risk Management for assistance in the filing and handling of general, automotive, and Workers Compensation claims. This job requires a level of independent thinking and problem-solving skills. Works within a team and sometimes independently.Minimum RequirementsBachelor's in Criminal Justice, Business, Insurance Management or other related field of study preferred OR a combination of education and experience equivalent to a Bachelor's degree in Business or a related field from an accredited college or university with major coursework in a field directly related to claims handling.Requires extensive knowledge of the Virginia Workers Compensation Act, risk management financing and claims handling.Three (3) years of claims handling experience required.A minimum of three (3) years of full-time equivalent experience in planning, implementing or evaluating workers' compensation and liability claims in Virginia.Three (3) years of experience working with municipal government, understanding of interdepartmental knowledge relationship experience preferred.Experience may substitute for education on the basis of one year of experience for each year of education.Associate in Claims (AIC) preferred.Additional RequirementsAssociate in Claims designation provided by the employer.Additional claims adjusting certifications will be provided by the employer.This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.Must possess a valid driver's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.Must successfully pass a background check related to this position prior to any offer of employment or promotion.The incumbent may be considered "essential personnel" during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.Click here for a complete job description."Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of fun, rich, and diverse waterfront history, as well as a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits." The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or Sentara EAP website. Savings bonds are available to the Citys workforce. Employees are covered for Workers Compensation where appropriate. 01 Do you have a BA degree in Business Administration, Public Administration, Insurance Management, Criminal Justice or a closely related field? Yes No 02 Which of the options below best describes your experience in claims handling? No experience 1-2 years experience 3-4 years experience 5 or more years experience 03 Which of the options below best describes your knowledge of the Virginia Workers Compensation Act, risk management financing and claims handling? No knowledge Basic knowledge Moderate knowledge Extensive knowledge 04 I have a minimum of three (3) years of experience in planning, implementing, and evaluating workers compensation and liability claims in Virginia. Yes No 05 Has any of your previous related work experience been in a municipal government environment? Yes No 06 I understand that if selected for employment in this position, I must successfully pass a background check prior to any offer of employment or promotion. Yes No 07 I understand that if selected for employment in this position, I will be subject to testing for alcohol and controlled substances in accordance with the City of Hamptons current substance abuse policy. Yes No 08 This position requires that you possess a valid drivers license and have and maintain a satisfactory driving record based on the City of Hamptons criteria. Failure to provide your drivers license number will prevent us from considering your application. Please confirm your drivers license number by entering it below: 09 I understand my work hours will be limited to 25 hours or less per week. Yes No Required Question Employer City of Hampton Address 22 Lincoln Street Hampton, Virginia, 23669 Phone (757) 727-6407 Website http://www.hampton.gov/hr