Claims Support Administrator - Subrogation

Summary

The Claims Support Administrator will support the continued growth and operational effectiveness of the Claims Department, with a primary focus on subrogation recovery efforts, liability investigations, and claims administration. This role will assist in identifying recovery opportunities, coordinating investigations, reviewing damages and liability exposure, and supporting the resolution of auto, workers’ compensation, and general liability claims.
The ideal candidate is highly detail-oriented, analytical, organized, and eager to learn in a fast-paced environment. This position requires strong communication, documentation, and investigative skills, along with the ability to work cross-functionally with Operations, Maintenance, Accounting, vendors, claimants, and third-party partners.

Job Description

• Support and administer company-wide subrogation recovery efforts
• Review claims, incident reports, repair estimates, and supporting documentation to identify recovery opportunities
• Coordinate with Maintenance Departments, body shops, vendors, and third-party repair facilities regarding damages and repair estimates
• Assist with liability investigations related to auto, workers’ compensation, property damage, and general liability claims
• Communicate with claimants, customers, employees, witnesses, vendors, and insurance representatives to gather information and support investigations
• Prepare and process liability determination letters and claims-related correspondence
• Secure and organize documentation necessary for timely claims resolution and recovery efforts
• Review incident reports for accuracy, completeness, and proper documentation
• Identify questionable, high-risk, repeat, or potentially fraudulent claims and escalate concerns appropriately
• Maintain detailed activity notes, diaries, and claim documentation within claims management software (currently MDI Claims 360 Manager)
• Process claims-related payments and invoices through Workday
• Generate monthly claims and risk trend reports
• Assist with identifying loss trends, recurring damages, operational risks, and prevention opportunities
• Develop and maintain strong working relationships with Operations, Sales, Maintenance, Accounting, and external business partners
• Participate in department meetings, investigations, and operational review discussions
• Assist with incident investigation training and claims-related process improvements for Supervisors and Operations teams
• Maintain confidentiality of all claims records and sensitive informatio
• Manage difficult or escalated claimant/customer interactions professionally and effectively
• Perform other duties as assigned

Required Qualifications:

• High School Diploma or G.E.D. equivalent required
• Previous experience in claims administration, subrogation, insurance, risk management, fleet, or related administrative support preferred
• Strong understanding of claims handling, liability review, and investigative processes preferred
• Advanced knowledge of Microsoft Office applications, particularly Excel
• Strong analytical, organizational, and problem-solving skills
• Ability to communicate effectively and professionally, both verbally and in writing
• Ability to work effectively with all levels of employees and external partners
• Strong attention to detail with the ability to prioritize and manage multiple tasks
• Ability to work independently and within a team environment
• Ability to maintain confidentiality and professionalism in sensitive situations
• Travel as needed

Hourly: $28.00 - $35.00

Benefits: