Claims Supervisor

RLX Overview

Riverstone Logistics

RLX is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Role Overview

Mission

The Claims Supervisor directs and coordinates all daily operations of the Claims Team and claims. They provide vision and leadership in long-range planning to ensure the team's success. The ideal candidate must have a proven ability to manage conflict, stress, and crisis situations through effective problem-solving and mediation skills.

Objective

This role oversees and enforces established policies, procedures, and guidelines related to claims. Additionally, the Claims Supervisor serves as the primary point of contact for the outsourcing partner claims team.

Who You Are

You are an experienced supervisor with expertise in property claims administration.

Key Characteristics We Are Looking For

• Drives for Results You have a proven track record of executing key processes and achieving KPIs.

• Decisive Leader You excel at making high-quality decisions consistent with standard operating procedures.

• People-First Operator You know that culture drives performance. You are an empathetic leader who builds, mentors, and empowers high-performing teams.

• Communicator & Influencer You can effortlessly communicate the claims processes to stakeholders at multiple levels.

Essential Duties and Key Responsibilities

• Provide day-to-day leadership and management to ensure the company's mission and core beliefs are upheld.
• Develop business strategies to ensure consistent claims processes align with clients, guests, and carrier needs.
• Manage escalations related to the claims process and ensure timely resolution.
• Develop forms, tools, reports, training materials, and processes to enhance company efficiency and risk management.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Effectively manage the team through clear, direct, consistent, and respectful communication.
• Maintain accurate records of performance and productivity.
• Handle employee complaints.
• Foster a success-oriented, accountable environment within the company.
• Supervise outsourcing partner work product.
• Delegate and assign work among the team.
• Make independent decisions using discretion and judgment.
• Perform other duties as assigned.

Required Qualifications

Education, Knowledge, Skills, and Abilities

• Must have a college degree or equivalent experience.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software.
• Call center experience is a plus.
• Ability to multi-task and work in a fast-paced office setting.
• Ability to inspire and motivate others to perform well, accept feedback, delegate work assignments, grant authority to work independently, set expectations, and monitor delegated activities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to