Analysis Skills, Auto Insurance, Claims Processing, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, File Maintenance, Insurance Sales, Interpersonal Skills, Legal, Litigation, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Property Insurance, Team Player, Telephone Skills, Time Management, Tuition Reimbursement, Writing Skills
We are currently seeking a Bodily Injury Claims Representative to fill a position in our Boston office, directly across the street from South Station. This is a great opportunity for an experienced Claims Representative to join our growing team and start a career with a financially sound company.
Responsibilities
- Contact insureds, attorneys and other parties in conformance with Commonwealth Automobile Reinsurers' (CAR) guidelines to gather required information.
- Develop and maintain case files that document all actions.
- Understand personal lines and commercial lines automobile coverages; adhere to the policy contract including related coverages, exclusions, etc.
- Investigate, analyze, and evaluate liability and damages.
- Establish adequate and timely reserves in accordance with company guidelines.
- Provide equitable evaluations and settlements through negotiations.
- Direct and monitor defense counsel in the handling of cases in litigation, through conclusion either by trial or settlement.
- Identify, investigate, and refer potential fraudulent claims to SIU.
- Answer questions and resolve problems within established levels of authority.
Qualifications
- Excellent written and verbal communication skills.
- Team orientation; excellent interpersonal skills
- Exceptional telephone customer service skills
- Demonstrated level of competency in time management, priority setting, action orientation and customer focus.
- Strong attention to detail and sense of urgency
- BA/BS degree or commensurate casualty claims experience required.
- 2+ years of handling Massachusetts automobile claims required.
- Commercial automobile experience preferred.
- Some litigation experience preferred.
Perks and Benefits
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Free onsite gym at our Boston Location
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range: $61,000 -$80,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies that write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".
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Plymouth Rock Management Company of New Jersey