Claims Manager

Claims Manager - Property Claims

Location: Tampa, FL (Westshore District)

Hybrid Opportunity Available Following Successful Onboarding

Property & Casualty Insurance

Lead a Team. Influence Strategy. Make an Impact.

At The Heritage Companies, we're looking for an experienced Property Claims Manager who is passionate about developing people, driving operational excellence, and delivering exceptional claims outcomes.

This is an outstanding opportunity to join a growing organization where your leadership truly matters. As the parent company of three property and casualty insurance carriers, Heritage is a super-regional coastal insurer serving customers across the country while maintaining a people-first culture that values collaboration, innovation, and continuous growth.

Our corporate headquarters is located in the heart of Tampa's Westshore District at Westshore City Center, offering an ideal location just minutes from Tampa International Airport, International Plaza, major shopping and dining destinations, and convenient access to all major bridges serving the greater Tampa Bay area.

Following a successful onboarding and training period, this position offers a hybrid work schedule, providing flexibility while maintaining strong collaboration with our leadership team.

Why Heritage?

Our culture is one of the things that truly sets us apart.

We believe that great companies are built by investing in great people. We celebrate successes, support one another, encourage professional development, and create opportunities for employees to grow their careers. Our teams are engaged, collaborative, and genuinely enjoy working together in a professional yet business casual environment.

We're also deeply committed to giving back. Through volunteerism, charitable partnerships, fundraising initiatives, and community outreach, Heritage employees make a meaningful impact throughout the greater Tampa Bay area and across all of our operating locations.

We complement our culture with:

• Competitive salary and performance-driven compensation
• Outstanding medical, dental, vision, and retirement benefits
• Comprehensive wellness initiatives that support physical, emotional, and financial well-being
• Generous paid time off and company holidays
• Career advancement opportunities within a growing organization
• Hybrid work flexibility after onboarding
• Employee recognition programs and a collaborative, people-first culture

Position Summary

The Property Claims Manager is responsible for leading and developing both internal and external claims professionals responsible for the investigation, evaluation, negotiation, and resolution of property claims.

This leadership role oversees daily claims operations, ensures regulatory and procedural compliance, drives operational excellence, mentors team members, and helps shape the strategic direction of the Property Claims organization.

What You'll Do

• Lead, coach, mentor, and develop a high-performing team of property claims professionals.
• Oversee claim investigations, evaluations, negotiations, and settlements while ensuring adherence to company standards and regulatory requirements.
• Review new claims and assign work based on complexity, expertise, and workload.
• Provide settlement authority guidance and technical expertise to claims adjusters.
• Conduct open and closed file audits to promote quality, consistency, and operational excellence.
• Manage complex, high-exposure property claims and develop effective resolution strategies.
• Analyze claims trends, financial performance, reserve adequacy, and loss adjustment expenses while providing recommendations to senior leadership.
• Build strong partnerships with policyholders, agents, independent adjusters, attorneys, vendors, and internal business partners.
• Interpret policy language and state-specific regulations to support sound coverage decisions.
• Represent the company during mediations, settlement conferences, and legal proceedings when appropriate.
• Support catastrophe (CAT) planning and operational response during weather events.
• Recruit, hire, train, coach, and evaluate team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Participate in departmental initiatives, system enhancements, testing, and process improvement efforts.
• Partner closely with Underwriting, Finance, Human Resources, Legal, and executive leadership to achieve organizational objectives.

What We're Looking For

• Bachelor's degree preferred (equivalent education and experience considered).
• Florida 6-20 All-Lines Adjuster License required.
• 4+ years of leadership experience managing Personal or Commercial Property Claims teams.
• Strong technical expertise in property claims handling, coverage analysis, litigation management, and claims regulations.
• Experience leading, mentoring, and developing claims professionals.
• Working knowledge of Xactimate, XactAnalysis, and XactNet preferred.
• Proficiency with Microsoft Office applications.
• Exceptional communication, negotiation, analytical, and problem-solving skills.
• Strong organizational and leadership abilities with a commitment to delivering outstanding customer service.
• Ability to thrive in a fast-paced environment while balancing multiple priorities.

Build Your Future With Heritage

If you're an experienced claims leader looking for an organization where you can make an impact, develop talented teams, and grow your career with an innovative insurance company, we'd love to hear from you.

Join The Heritage Companies and become part of a growing organization known for its exceptional culture, collaborative leadership, commitment to its employees, and dedication to serving both our customers and our communities.

Apply today and discover why Heritage is a great place to build your career.

Additional Information

All offers of employment are contingent upon successful completion of a pre-employment background screening. Additional screenings, including driving history and credit reports, may be required based on the position.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify or assign additional responsibilities based on business needs.

Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.