CLAIMS MANAGEMENT SPECIALIST (SR-20) [2 vacancies]

CLAIMS MANAGEMENT SPECIALIST (SR-20) [2 vacancies]

Salary

$4,961.00 Monthly

Location

Oahu, HI

Job Type

Full-Time Permanent

Job Number

211256

Department

Various Departments

Opening Date

02/01/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Position Information

Help protect taxpayers money by investigating claims, determining liability, and supporting fair, well-documented resolutions.

This position investigates, evaluates, and manages property damage, personal injury, and liability claims involving the City, working closely with legal staff, claimants, and other agencies to support timely and fair claim resolutions.

What Youll Do

• Investigate claims by gathering evidence, conducting site visits, and interviewing involved parties.
• Evaluate liability, damages, coverage, and applicable laws to adjust claims and make sound recommendations.
• Prepare clear reports and assist in negotiating fair settlements.
• Coordinate with relevant City departments, claimants, and others to ensure compliance and resolution of claims.

There is one (1) vacancy with the Department of the Corporation Counsel, Litigation Division, in Honolulu.

Special Working Conditions

• Work schedule may be adjusted to include evenings, weekends, and holidays.

• Must be physically able to efficiently and effectively perform investigative work that requires moderate to arduous physical exertion, including but not limited to, the ability to:

• Ascend and descend ladders, scaffolds, and stairs

• Move safely over uneven terrain or in confined spaces to access and investigation site

• Traverse regular and steep terrain

• Bend, crawl on hands and knees, and/or reach and lift to perform inspections

• Lift and carry or otherwise move 25 pounds

• Use of personal vehicle is required to drive to various locations for investigations, site visits, etc.

There is one (1) additional vacancy with the Board of Water Supply, in the Office of the Manager & Chief Engineer.

Special Working Conditions

• Required to respond to incidents during off-work time (evenings, weekends, and holidays) when risk management representation is required.

Enjoy excellent employment benefits, including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Apply today and take the first step toward a lasting career!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from a regionally-accredited four year college or university with a bachelors degree.

Substitution: Work experience may be substituted for a bachelors degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a bachelors degree.

For example:

1. Four (4) years of professional work experience, in any occupation, may substitute for a general bachelors degree.

2. Four (4) years of general work experience (does not need to be professional level experience) in claims adjustment may substitute for a general bachelors degree.

The education requirement must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at an accredited college/university in the United States. In order to receive credit for the education, proper documentation, e.g., a foreign credential evaluation (FCE), must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

EXPERIENCE REQUIREMENT:

Two (2) years of progressively responsible professional work experience which involved investigating, analyzing, adjusting and settling claims of liability, property damage, and/or automobile cases for insurance companies and/or self-insured programs of government and/or major private organizations.

Applicable Skills:

• Knowledge of the principles and practices of insurance claims adjusting.
• Knowledge of risk management principles, concepts and practices.
• Knowledge of claims investigations and settlement techniques.
• Knowledge of interviewing and investigating methods and techniques.
• Ability to investigate, evaluate, adjust and settle liability, property, personal injury, and automobile claims.
• Ability to read and evaluate medical reports relating to claims for injury.
• Ability to exercise sound judgment in analyzing and evaluating a wide variety of claim data to identify issues and make recommendations for the adjustment of claims.

LICENSE REQUIREMENT:

Possession of a valid drivers license (Type 3/automobile), prior to appointment.

Examination Process

If you qualify for the position, your name will be eligible for consideration for current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.

What are the benefits of being a City Employee?

• • Vacation: Employees may earn up to 21 days per year.
• • Sick Leave: Employees may earn up to 21 days per year.
• • Holidays: 13 days a year; 14 days during election years.
• • Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
• • Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
• • Group Life Insurance: No cost for eligible employees.
• • Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
• • Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
• • Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
• • Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
• • Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
• • Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

To view additional information, please visit our Benefits of City Employment page.

• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.

01

APPLICATION GUIDELINES & INSTRUCTIONS

When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

• Concurrent or overlapping experiences and/or education will NOT be double credited.

• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.

• Most work experience as an intern will NOT be creditable as equivalent to professional experience.

• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.

• Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.

• Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.

• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., drivers license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

EDUCATION & EXPERIENCE REQUIREMENT

The Claims Management Specialist position requires applicants to have a combinations of education and experience substantially equivalent to graduation from an accredited four year college or university with a bachelors degree and two years of progressively responsible experience which involved investigating, analyzing, adjusting, and settling claims of liability, property damage, workers compensation and/or automobile cases or insurance companies and/or self-insured programs of government and/or major private organizations.

Do you meet this education and experience requirement?

• Yes
• No

03

CLAIMS EXPERIENCE

Describe your experience investigating, analyzing, adjusting. and settling claims.

Include the following in your explanation:

1. The job title(s) and employer(s) where you performed claims investigation, analysis, adjustment, and settlement work.2. Examples of your responsibilities, such as conducting investigations, evaluating liability and damages, reviewing documentation, negotiating settlements, or preparing reports.

04

TYPES OF CLAIMS

Which of the following area(s) and organization(s) do you have claims management experience in: (check off all that apply)

• automobile cases
• claims of liability
• property damage
• workers compensation
• other claims
• insurance companies
• major private
• self-insured programs of government
• certificates of insurance & minimum coverages
• none

Required Question

Employer City and County of Honolulu

Address 650 South King Street, 10th Floor

Honolulu, Hawaii, 96813

Phone (808) 768-8536

Website https://www.honolulu.gov/dhr/