Analysis Skills, Claims Processing, Communication Skills, Current Procedural Terminology (CPT), Customer Support/Service, Detail Oriented, Healthcare, Interpersonal Skills, Mathematics, Medical Billing, Medical Terminology, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Time Management, Writing Skills
Small Health and Welfare Claims Administrator seeks full-time Claims Examiner/Member Services Representative to process claims and provide outstanding customer service to external and internal clients. This is a full-time, in-office position initially with the potential for hybrid work after training period is completed.
Successful candidate must be detail oriented, possess excellent interpersonal skills, be a master communicator, and demonstrate a strong desire to assist others and continuously learn.
If you value . . .
- Work/life balance
- Stability
- Collaborative decision-making
- Quirky, relaxed work environment
we want to talk to you.
DUTIES
- Process medical, dental, and vision claims with speed and accuracy
- Professionally respond to member and provider requests via telephone, email, and in-person
- Assess and resolve problems within the scope of authority, escalate complex problems to senior staff
- Employ clarity, efficiency and compassion when communicating with clients
- Clearly document all customer contacts
- Support other claims examiners and administrative team as needed
QUALIFICATIONS
- HS Diploma, college degree preferred
- Two years claims experience in a healthcare environment
- Customer service experience preferred
- Excellent written and verbal communication skills
- Knowledge of medical terminology, billing, and IDC-10 and CPT codes
- Keen attention to detail; analytically and mathematically inclined
- Proficiency in Microsoft Office suite
- Excellent time-management, problem-solving, and organizational skills
- Must be mature, reliable, have a stellar work ethic, and also possess enthusiasm, initiative, and curiosity
- Patience and sense of humor are equally essential
U
United Employers Association and its Affiliates