Administrative Skills, Booking Arrests, Customer Support/Service, Data Entry, Data Quality, Documentation, Legal, Legal Documents, Problem Solving Skills, Record Keeping, Research Skills
The purpose of this classification is to provide administrative and clerical support to the Civil and Magistrate Courts.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs customer service functions by telephone, by mail, and in person: provides information and assistance regarding court activities, services, procedures, documentation, fees, case status/disposition, or other issues; reviews and accepts legal documents in accordance with court procedures and prescribed time frames; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution.
- Performs administrative and clerical support tasks: reviews incoming and outgoing documents for completeness and accuracy of information; and processes documents for filing as required in accordance with court rules; receives orders for files and records research and retrieval; pulls and delivers requested files and records; and maintains integrity of unit record indexes and filing systems in both alpha and numeric formats.
- Assembles, processes, and or receives case files: conducts research into missing information; creates contact lists; records courtroom/trial dates; assigns cases to appropriate judges; documents assignments in shared spreadsheet; distributes file copies; and stamps/dockets new paperwork.
- Performs data entry in specialized program applications: scans, indexes and records court case information and/or legal documents; audits and reviews data for accuracy; and maintains accurate records and filing systems.
- Processes various forms that may be confidential or of a sensitive nature: processes criminal case files, civil case files, adoption case files, property records, applications, or other legal records; responds to court orders, deeds, citations, and other relevant documents regarding the court system; files court records in accordance with court procedures; processes disposed cases for archiving; and provides assistance in assigned records room.
- Receives records and prepares receipts for payments of fines, fees, tickets, or other unit specific payments: performs daily counting of cash drawer; and balances all monies transacted.
- Perform other duties of a similar nature or level.