Civilian Communication Operator, 911 Dispatcher: Central Dispatch

Incumbent serves as Civilian Communications Operator for the Madison County Central Dispatch and is responsible for the enforcement of the laws and protection of County residents and their property.

DUTIES:

Receives all incoming emergency and information-related calls for the County, other police, and fire departments; gathers the maximum amount of caller information in a minimum amount of time, determines appropriate response, and dispatches field officers and other emergency personnel accordingly.

Maintains a complete and accurate log of all radio traffic calls, towed vehicles, and employee information for easy access and retrieval.

Monitors the radio frequency activities of various other law enforcement agencies, civil defense, and city/county police and fire departments.

Verifies and maintains accurate (IDACS) information for the County and other law enforcement agencies.

Receives and transmits computer teletypes, criminal histories, stolen vehicles, warrant information, runaways, missing persons, and license plate, gun, and vacation checks.

Dispatches special response teams as needed.

Notifies appropriate officials of impending emergencies, including weather, road, and natural disasters.

Transmits messages for the Sheriff, department personnel,

Maintains a clean and orderly workplace and equipment

Report to shift supervisor

Other officials as needed.

REQUIREMENTS AND DIFFICULTY OF WORK:

• High school diploma or equivalent.
• Ability to pass comprehensive criminal history background checks and drug screen.
• Ability to hold certifications in IDACS, NCIC, and CJIS. Certifications require a comprehensive FBI National background check.
• Ability to hold certifications in EMD, EFD, EPD, CPR, and other certifications as designated by the departments needs.
• Thorough knowledge of and ability to make practical application of the customary practices, procedures, rules, and regulations of the department, and to take authoritative action as situations demand.
• Practical knowledge of area law enforcement demands and the ability to effectively receive and dispatch calls requiring emergency and informational assistance.
• Knowledge of and ability to use all assigned communications equipment.
• Knowledge of and ability to read maps, use emergency code terminology, and clearly and calmly respond during stressful situations.
• Ability to appropriately receive, maintain, and log all radio traffic information.
• Ability to effectively communicate with the public, other officials, and agencies during various emergencies.
• Ability to use standard office equipment, including but not limited to the copier and fax machine.

RESPONSIBILITY:

Incumbent performs a wide variety of duties according to established departmental policies; police and fire procedures, making independent decisions and taking authoritative action in response to situational demands. Will be required to maintain a high standard of confidentiality and responsibility to access sensitive information.

PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with emergency responders and members of the public for a variety of purposes, including coordination and direction of police and fire communication activities and operations.

Routine contact with callers requesting emergency assistance in situations that jeopardize the public's safety.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in an office environment and is frequently exposed to stressful situations associated with emergency requests for assistance.

Must frequently continue duty during shift with little to no breaks.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.