Civil Rights Program Coordinator UN

Civil Rights Program Coordinator UN

Salary

$57,553.60 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601256

Department

Finance & Admin Services

Division

FA-Equity and Inclusion

Opening Date

07/16/2026

Closing Date

7/30/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Perform a wide variety of responsible and complex administrative duties supporting the Office of Civil Right-Consumer Protection. Provide administrative support to the development of policies and procedures for outreach, education, discrimination and consumer complaints, referrals, and enforcement activities where appropriate. Participate in the implementation the City's consumer and financial protection strategic plan.

This is an un-classified, at-will position.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

SSENTIAL FUNCTIONS: Essential functions may include, but are not limited to thefunctions listed below. Must be able to perform the essential functions of thejob with or without a reasonable accommodation.

• Attend Human Rights Board meetings as requested and provide support to the OCR-CP Manager.
• Process and document civil rights and consumer protection complaints; conduct initial assessment to determine jurisdiction and appropriate handling pathway.
• Refer complainants to appropriate community resources and partner agencies based on complaint type, providing clear guidance on next steps and available support services.
• Screen incoming complaints to identify which require formal investigation versus alternative resolution paths, applying established criteria and protocols.
• Maintain comprehensive tracking database of all civil rights and consumer protection complaints, including status updates, resolution outcomes, and referral information.
• Generate monthly trend analysis reports identifying patterns in complaint types, resolution timeframes, and geographic distribution to inform program improvements.
• Compile statistical data for both civil rights and consumer protection divisions to support grant reporting requirements and public information requests.
• Type and proofread a wide variety of reports, letters, memoranda and documents; type from rough draft or verbal instruction; may independently compose correspondence related to assigned responsibilities.
• Coordinate multiple calendars of activities, meetings and various events within the Office of Civil Rights-Consumer Protection; coordinate activities with other departments, divisions, the public and outside agencies.
• Screen office and telephone calls; provide front desk assistance, including providing information, respond to and resolve complaints and requests for information on City regulations, procedures, and systems.
• Maintain detailed and accurate accounting records for the Office of Civil Rights-Consumer Protection; Assist in the creation and submission of reports as required.
• Maintain inventory of supplies; obtain estimates for ordering purposes; order supplies as needed; ensure compliance of policies and procedures.
• Maintain filing, records and rosters; develop, implement and modify filing systems.
• Provide support to Office of Civil Rights-Consumer Protection for research, outreach, training, and other support functions as needed.

SUPPLEMENTAL FUNCTIONS:

• Operate a variety of office equipment including copiers, facsimile machine and computer.
• Coordinate meals or refreshments for a variety of meetings.
• Conduct research related to assigned area of responsibility.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Related education and experience may be interchangeable on a year for year basis.

Associates degree from an accredited college or university in business or a related field or a two (2) year technical certificate in office administration; and

Three (3) years of office administrative support experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Working Conditions

Environmental:

Office environment; exposure to computer screens

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods of time; extensive use of computer keyboard; moderate lifting.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess an Associates degree from an accredited college or university in business or a related field or a two (2) year technical certificate in office administration?

• Yes
• No

02

Do you possess three (3) years of office administrative support experience?

• Yes
• No

03

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

04

I acknowledge that I am applying for an unclassified at-will position. Interviews may or may not be conducted as unclassified positions can be appointed.

• Yes
• No

05

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

06

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV