City Cruises DC - Traffic Attendant

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.

City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.

City Ferry Part of Hornblower Groups Ferry and Transportation Division, City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Subsidiaries Hornblower Groups subsidiaries include:

• Hornblower Marine: Provides vessel overhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut.
• Seaward Services Inc.: A full-service shipping, waterfront, logistics, and management company that specializes in the operation and maintenance of government and commercial vessels.
• Anchor Operating System LLC: A Hornblower Group subsidiary and independent entity that provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

For more information, visit hornblowercorp.com.

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Position Summary The successful Traffic Attendant will be the stage for the perfect guest experience upon boarding our amazing cruises. Will provide exceptional guest service by ensuring the best accommodations for parking services and pier guided services of guests and groups from bus drop-off locations to and from boarding dock.

Duties and Responsibilities This role is an outdoor role that will require the transportation aide to serve as a guest service liaison to manage traffic flow of guests and transport groups/charters to designated docking area.

• Greeting and assisting guests as they arrive/depart the cruise vessel.
• Managing the boarding area and ensuring efficient traffic flow through the location.
• Answer guest questions about parking, vessel information, cruises, & more.
• Assist in regulating the movement and flow of vehicles to avoid traffic congestion.
• Resolve guest problems within the scope of authority; otherwise, refer to the supervisor/manager on duty.
• Ensure guests are operating their vehicles safely and responsibly in accordance with traffic laws while directing traffic flow.
• Communicate to guest professionally when problems arise.
• Load and unload guests at bus zone who are actively cruising.
• Direct bus drivers to recommended parking.
• Direct/guide guests from bus zone to the vessels.
• Assist ticket booth with the execution of guests.

Other Duties and Responsibilities

• Additional job duties as assigned.

Requirements & Qualifications

• Must have a minimum of 1 year customer service experience.
• Ability to work in an outdoor environment as transportation aide.
• Possess strong communication skills and guest service while maintaining professional demeanor.
• A positive, upbeat personality that sets the tone and example for the entire team.
• Ability to work well with others.
• A passion for providing outstanding customer service and a commitment to demonstrating and teaching guest service skills to others.
• Able to maintain a patient, calm, and pleasant demeanor in hectic, challenging circumstances.
• Ability to multi-task and to assess and adjust priorities and interactions with multiple guests.
• Possesses an upbeat "can-do" attitude.
• A sense of humor that keeps things light even under challenging conditions.
• Ability to work in a standing position hour at a time.

CityCruises US The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO Statement Disabled, Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation, medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability, physical or mental medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.