The Branch Manager oversees branch performance, sales growth, and customer experience in a digital-first environment. They lead and coach a team to exceed sales and service goals, fostering a customer-centric culture through inspirational leadership and operational excellence. The role involves building community relationships, developing talent, and ensuring team members meet evolving business needs. The manager must communicate effectively, combine financial insights with strategic planning, and serve as a brand ambassador.
Qualifications include a high school diploma, 4+ years of sales management experience in retail or banking, proven leadership in meeting sales and branch objectives, and adherence to regulatory requirements. Preferred qualifications are an associate’s or bachelor’s degree and experience in retail banking and talent sourcing. The position requires 40 hours weekly, with work hours varying including weekends and evenings.
Citizens is an equal opportunity employer committed to diversity and inclusion. Background checks are required prior to employment.