Cisco Call Manager Engineer, TS/SCI

CDW Corp

VA

JOB DETAILS
SKILLS
Advertising, Analysis Skills, Artificial Intelligence (AI), Cisco Network Software, Cisco Network Systems, Cisco Unified Communications, Cisco Unified Communications Manager (CUCM), Computer Architecture, Computer Maintenance, Computer Networks, Cookies, Customer Support/Service, Engineering Management, English Language, Environmental Issues, Fortune 500 Customers, Government, Healthcare, Help Desk, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Internet/IP Telephony, LinkedIn, Local Area Network (LAN), Management Strategy, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Connectivity, Network Design, Network Monitoring, Network Operating Systems, Network Performance/Analysis, Network Software, Network System Hardware, Problem Solving Skills, RMON, Relocation Services, Resolve Customer Issues, SCCP (Signaling Connection Control Point) Protocol, Security Clearance, Sensitive Compartmented Information (SCI), Software Evaluation, Software Upgrades, Systems Administration/Management, Technical Support, Telecommunications, Top Secret Clearance, VoIP (Voice over IP), Voice Mail, Wide Area Network (WAN)
LOCATION
VA
POSTED
30+ days ago

Cisco Call Manager Engineer TSSCI in Virtual DC United States

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Cisco Call Manager Engineer TSSCI

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Cisco Call Manager Engineer TSSCI

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Job ID: R25_00003885

Team: Corporate

Focus Area: Strategy

Planning

Location: Virtual DC United States

Date Posted: Mar 20 2026

Description

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

A Cisco Call Manager Engineer also known as a Cisco Unified Communications Manager Engineer is responsible for designing developing and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organizations networks and connections playing an active role in the installation of the Cisco network operating system software. They evaluate configure and maintain network hardware and software utilizing Ciscos proprietary SCCP protocol. This is an onsite role located in Washington DC

Key Responsibilities

  • Network Design and Implementation: Develop and implement the physical design and architecture of computer networks including LANs WANs and VoIP.
  • Deployment and Troubleshooting: Deploy troubleshoot monitor and optimize IP telephony voice video and mobility solutions.
  • Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products including software upgrades on existing Cisco voice deployments.
  • Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals identifying and resolving issues related to Cisco software IP phones and voicemail.
  • Coordination: Coordinate with various IT staff business partners internal clients and vendors to ensure smooth network operations.
  • Session Management: Identify plan and execute session management strategies to increase efficiency.
  • Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
  • Customer Support: Provide end-user support in Cisco VoIP/UCCE environments resolving customer issues and handling internal escalations independently.

Required Qualifications

  • 5 years experience in monitoring and administering Cisco Telecommunication systems.
  • Must have an active TSSCI security clearance.
  • Able to work fully onsite at Washington DC location.
  • Ability to create analyze and troubleshoot call flows and call detail records.
  • Capability to design and deploy solutions for multi-site environments using Cisco technologies.
  • Strong problem-solving skills and quick resolution of customer issues.

CDW is committed to being an AI-fluent organization

Were looking for people who bring curiosity a learners mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-notreplaces-human creativity and decision-making. You dont need to be an expert today what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.

We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.

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About the Company

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CDW Corp

Businesses trust CDW to maximize their technology investment because they know our people get it. We deliver. And not just products. We deliver solutions. We make technology work. We make people more productive... communication, easier... data, safer. When people call CDW, they call the experts.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1984
WEBSITE
http://www.cdwjobs.com/