Circulation Technician (Full-Time)
Salary
$16.27 Hourly
Location
201 S. College Ave, Tyler, TX
Job Type
Regular Full-time
Job Number
995261
Department
Library
Opening Date
07/22/2026
Closing Date
7/24/2026 12:00 AM Central America
Purpose Of Position
INTERNAL APPLICANTS ONLY
The Circulation Technician provides excellent customer service while performing the daily circulation functions of the library. This position assists patrons with borrowing and returning library materials, registering library accounts, resolving routine account issues, and providing general information about library services. The Circulation Technician helps maintain accurate circulation records and contributes to an efficient, welcoming, and patron-focused library environment.
Essential Functions
Provides exceptional customer service to library patrons in a professional and courteous manner.
Assists patrons with checking materials in and out, renewals, holds, library card registration, account inquiries, and payment of fees.
Resolves routine patron concerns and refers complex issues to the supervisor or Circulation Coordinator.
Interprets and explains library policies, procedures, and services.
Accurately processes library materials, including check-in, check-out, renewals, holds, and fine collection.
Retrieves library materials from remote book drop and other designated return locations using a City vehicle, as assigned, and ensures material returns are processed in accordance with library procedures.
Shelves, organizes, and retrieves library materials to maintain an orderly collection.
Assists with maintaining accurate circulation records and statistics.
Informs library patrons of rules of conduct as necessary and refers difficult situations to the appropriate staff member.
Maintains confidentiality of patron records in accordance with applicable laws and library policy.
Assists with library opening and closing procedures.
Supports the information desk by assisting patrons with basic directional and service questions.
Assists with maintaining an orderly, safe, and welcoming public service environment.
Performs routine equipment checks for self-check stations and other circulation equipment and reports issues as needed.
Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
Provides information regarding programs, events, conference rooms, etc.
Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
OTHER JOB FUNCTIONS:
Performs other related duties as assigned.
Excellent customer service skills.
Strong interpersonal and communication skills.
Ability to provide courteous service to patrons of all ages and backgrounds.
Ability to interpret and apply library policies and procedures.
Ability to work accurately and efficiently while managing multiple tasks.
Ability to exercise sound judgment and maintain confidentiality.
Ability to establish and maintain positive working relationships with staff, patrons, and community members.
Communicates effectively in person, by telephone, and electronically.
Basic proficiency with library systems and computer applications.
Multilingual speaking is a plus.
Working knowledge of Microsoft Office applications, including Word and Outlook.
Ability to work on a regular schedule that may include a combination of days, evenings, and weekends.
Frequently stands, walks, bends, reaches, and stoops.
Lifts and carry materials weighing up to 30 pounds.
Push and pull fully loaded book carts.
Performs repetitive hand and wrist movements while operating computers and handling library materials.
Minimum Qualifications
Education and Experience: Must have a High School Diploma or equivalent. One year of customer service experience required; public library or cash-handling experience preferred. Experience of working with the public in a fast-paced environment preferred.
Must possess a valid Texas Class "C" Driver's License with a clear driving record
City Of Tyler Policy
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to
race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently
separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a persons ability
to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The
City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment
opportunity in the City of Tyler, Texas is a fact as well as an ideal.
The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant
experience will be considered in place of an Associates Degree, and eight years of relevant experience will be considered in place of a Bachelors
Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.
The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include,
but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.
No person under eighteen (18) years of age will be employed in any regular full-time position.
Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minors
release (Form 2-2) and are approved by the City Manager.
No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
This posting is subject to be removed at the discretion of the department providing the position.
The City of Tyler believes in putting people first. We are passionate, proactive, and purposeful in our mission to serve our community and make a positive difference in the lives of our neighbors.
The City of Tyler offers the following benefits:
We are proud to provide you and your family with valuable and significant benefits at affordable rates. Any full-time employee regularly scheduled to work 40 hours or more per week or any part-time employee with a work schedule of 30 hours or more per week is eligible to enroll for insurance coverage.
01
In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "incomplete", so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate box below.
02
Do you possess a high school diploma or GED?
03
Do you have over one (1) year of relevant experience?
04
If answered "Yes" to the previous questions, please provide details on how and where you obtained the experience and the total number of years of experience.
05
Do you possess a valid Texas Class "C" Drivers License, with a clear driving record?
Required Question
Employer City of Tyler
Address 212 N. Bonner Ave.
City of Tyler, Texas, 75702
Phone 9035332050
903-531-1100
Website http://www.cityoftyler.org/