Circulation and Access Services Supervisor

Apply Now

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. Please include in the cover letter your experiences supervising ongoing non-temporary staff. Please submit both the cover letter and resume as one file (due to system limitations).

Who We Are

The University of Michigan Library in Ann Arbor is one of the world's largest academic research libraries and serves a vibrant university community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures exceeding $1.5 billion a year. To enable the university's world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

Job Summary

The Circulation and Access Services and Divisional Library (CASDL) team helps faculty, students, staff, and visitors find and use our collections, services, and resources. As a Circulation and Access Services Supervisor, you will support student and staff employees in providing information, answering questions, and connecting patrons to the services the library has to offer. Like all members of CASDL, you will make our spaces, services, and collections welcoming, accessible, and safe for a broad community of staff and users. You will work with employees, providing daily support and collaborating with our unit's team of supervisors and managers to oversee scheduling, circulation, and training programs.

You will directly manage the work of at least two full-time staff members and collaborate in the supervision of a team of student employees. You may be responsible for building opening and closing. In the absence of a manager, you will be the highest-level staff member onsite in evening and weekend hours and may be the primary contact for the department in case of emergency. You will report to the Monday-Saturday Manager for Hatcher and Shapiro Libraries.

We encourage our employees to incorporate their backgrounds, skills, and life experiences into our work environment and to put our values into practice. Learn more information on our Library Mission.

What You'll Do

• Perform information services desk responsibilities which include maintaining user accounts, checking out and checking in physical material, providing basic library and campus information services, collecting and reviewing statistics on interactions at service desks
• Directly manage staff, including hiring, training, scheduling and hourly budget oversight, timesheet approval, ongoing support, coaching, and performance evaluation
• Provide support to student and staff employees at service points that are sometimes busy and bustling by communicating and enforcing library policies; and escalate issues to the department manager
• Monitor and update schedules of students and staff working during your assigned shifts, including coordinating desk coverage if a gap appears
• Manage the opening and closing of library buildings or service points
• Collaborate with Library Facilities, U-M Department of Public Safety, and U-M Plant Operations to handle and report security and building maintenance incidents
• Contribute to our positive work environment by incorporating multiple perspectives into your approach to leading the service
• Handle basic printer, computer, copier troubleshooting; and report technology issues
• Meet with other Access and Fulfillment supervisors and managers to coordinate and communicate library procedures

Required Qualifications*

• High School Graduate or equivalent combination of education and relevant experience
• 1+ years of experience in customer service work
• Supervisory experience including directing, training and evaluating full-time employees
• Willingness and ability to work a non-traditional work schedule including evenings and weekends

Desired Qualifications*

• Working knowledge of an integrated library system
• An interest in supporting staff success and development in the workplace
• Experience in a non-traditional work schedule including evenings and weekends

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

The schedule for this position is Tuesday-Thursday, 7:45AM-4:45PM, Friday-Saturday, 9:30AM-6:30PM. This work schedule may vary during weeks that contain holidays or academic breaks and may be modified based on operational needs.

Additional Information

The University of Michigan offers a comprehensive benefits package including health, dental, and vision insurance, generous time off (24 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities, and more. TIAA and Fidelity Investments' retirement benefits are available.

Physical Requirements/Work Environment

• This role regularly works in loud, bright, and busy conditions
• This role observes details at close range (within a few feet of the observer)
• This role communicates accurate information and ideas to users so they will understand
• This role continuously operates a computer and other office productivity machinery, such as a scanner, copy machine, and computer printer
• This role works in a stationary position at least 50% of the time

For questions about this posting or to request accommodations, please contact [email protected].

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.