Child Support Enforcement Specialist 1 (047038M)

State of Alaska

Anchorage, AK

JOB DETAILS
SALARY
SKILLS
Administrative Management, Americans with Disabilities Act (ADA), Analysis Skills, Annuities, Background Investigation, Child Support, Collective Bargaining, Communication Skills, Compensation and Benefits, Customer Support/Service, Disability Accommodations, Diversity, Federal Laws and Regulations, Federal Tax, Government, Health Insurance, High School Diploma, Industrial Relations, Interpersonal Skills, Knowledge Transfer, Literacy, Marine Engineering, Mentoring, Messaging Middleware, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Program Evaluation, Public Safety, Quality Management, Regulations, Regulatory Reports, Typing
LOCATION
Anchorage, AK
POSTED
2 days ago

Child Support Enforcement Specialist 1 (047038M)

Salary

$31.54 Hourly

Location

Anchorage, AK

Job Type

Full Time

Job Number

54222

Department

Revenue

Division

Child Support Enforcement

Opening Date

06/30/2026

Closing Date

7/14/2026 5:00 PM Alaska

Division

Child Support Services

Position Open To

Alaska Residents Only

Bargaining Unit

General Government

Range

16

  • Description
  • Benefits
  • Questions

Job Description

Effective July 1, 2026 the wage for this position increased by 3%.

The wage listed in this job posting reflects the increase.

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Revenue, Division of Child Support Services is recruiting for multiple Child Support Enforcement Specialist positions in Anchorage!

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing:

We strive to ensure children receive their support through cooperation, collaboration, and innovation to drive our success with the communities, partners, and families we serve.

  • The Child Support Enforcement Specialist I represents the full working professional level involved as a team member in the establishment, modification, and/or collection of child support.

Under general supervision, as a member of the establishment, domestic, or intergovernmental section, this position:

  • Determines, performs, or directs the performance of required actions in case preparation and investigation to collect court-ordered or administratively determined child support payments from responsible parents
  • Determines paternity
  • Establishes child support orders
  • Maintains quality customer service

Mission and Values/Culture:

The agency is committed to ensuring child support is collected and disbursed to child support orders. As a federally funded agency and due to the federal tax information, we receive, we must comply with many federal laws, regulations and reporting requirements. In your role you will have direct influence on agency's ability to effectively and efficiently attain federal and department goals and objectives.

Benefits of Joining Our Team:

At CSED, you get to play a direct role in improving the lives of Alaskans by supporting the child support program. Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of:

  • In-depth, hands-on training on how to do the work
  • Multiple advancement opportunities
  • A management team that empowers and mentors staff who are interested in career progression.

This position requires in-person training, and office presence is required

The Working Environment You Can Expect:

Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

If you can imagine yourself in this role, we encourage you to apply!

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
  • Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
  • Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
  • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by

Obtaining a high school diploma (or GED) and qualified experience applying statutes, program requirements, or similar criteria or guidelines, used to review, process, and/or evaluate applications for programs or services, and relaying the information to external and internal clients.

Special Note:

Positions require incumbents to pass a fingerprinting background investigation to meet security requirements for access to State and national databases.

Additional Required Information

REQUIRED OF ALL APPLICANTS

At the time of the interview, please ensure that you provide the following materials:

  • Copies of all performance evaluations received for the last two years. If performance evaluations are not available, you may substitute a written statement explaining why they were not available, or two letters of professional reference.
  • Copy of transcripts, if using education to meet minimum qualifications
  • Typing certification (dated within one year) showing the ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher. Typing certifications are available at any Alaska Job Center location. Location information is available at the following web page: www.jobs.state.ak.us/offices/index.html

BACKGROUND CHECK

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Sandy McDermott, Administrative Officer 1

Email: Dor.cssd.directors.office@alaska.gov

Phone Number: 907-269-6994

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatmans Union
  • Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

  • General Government
  • Labor, Trades and Crafts
  • Public Safety Employees Association
  • Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

  • Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

  • Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

  • Personal leave with an accrual rate increase based on time served
  • Twelve (12) paid holidays a year

01

Please rate your level of proficiency in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

  • Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
  • Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
  • Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
  • Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.

02

Please rate your level of proficiency in Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

  • Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
  • Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
  • Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
  • Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.

03

Please rate your level of proficiency in Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

  • Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
  • Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
  • Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
  • Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.

04

Please rate your level of proficiency in Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

  • Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
  • Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
  • Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
  • Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.

05

Please rate your level of proficiency in Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

  • Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
  • Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
  • Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
  • Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.

Required Question

Employer State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/

About the Company

S

State of Alaska