We're Hiring: Child Support Contact Center Representative!
We are seeking passionate and dedicated Child Support Contact Center Representatives to join our team in Livonia, MI. You'll play a crucial role in supporting families by providing accurate and timely information about child support payments, modifications to orders, and medical support for children. Your efforts will directly impact the well-being of children in our community.
Location: Livonia, MI
Role: Child Support Contact Center Representative
What you'll do:
- Answer inbound calls from custodial and non-custodial parents, guardians, and other stakeholders regarding child support payments, modifications, and medical support.
- Provide accurate and up-to-date information based on state regulations and agency policies.
- Resolve issues and concerns with patience and empathy, ensuring a positive experience for every caller.
- Document calls and track progress to ensure efficient case management and follow-up.
- Collaborate with caseworkers to address complex inquiries and escalate issues as needed.
- Participate in ongoing training to stay updated on child support policies and procedures.
Benefits:
- Competitive salary and benefits package
- Stable work schedule with holidays and weekends off.
- Meaningful work that makes a real difference in the lives of children and families.
- Positive and supportive work environment with opportunities for growth and development.
- Participation in community outreach events (when possible).
Qualifications:
- High school diploma
- 1 year - 2 years of experience in call center
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and other relevant software.
- Ability to handle challenging situations with composure and professionalism
Ready to make a difference in families' lives? Apply now and join our mission!