CHILD SUPPORT COLLECTIONS SPECIALIST
Salary
$64,625.60 - $84,032.00 Annually
Location
Reno, NV
Job Type
Full Time
Job Number
60001014 (07/2026)
Department
District Attorney
Opening Date
07/24/2026
Closing Date
8/10/2026 11:59 PM Pacific
Position Information
Under supervision, assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required.
This is an Open Competitive/Countywide Promotional recruitment being conducted to fill anticipated vacancies in the Washoe County District Attorney's Office. The list established from this recruitment may be used to fill future vacancies as they occur.
For more information on this position, please see the Job Specification at Job Specifications and Salaries - Washoe County
Area of Assignment (Family Support Division): The Child Support Collections Specialist manages a large caseload within the Family Support Division, which collects child support payments from non-custodial parents and enforces court ordered obligations. This position provides customer focused service while ensuring compliance with established federal, state, and county laws, policies, and procedures. The specialist completes a high volume of timely client calls, requests payment of child support, and works with clients to identify reasons for non payment. The role also includes helping clients understand available options when they are unable to pay and accurately documenting all case activity in state mandated web-based systems.
Minimum Qualifications
One year of full-time experience interviewing clients to determine eligibility for government-regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
License Or Certificate
A valid driver's license may be required at the time of appointment and must be maintained for continued employment in this classification.
The Ideal Candidate
The ideal candidate demonstrates a strong ability to adapt to changing priorities while consistently maintaining high quality, detail-oriented work and meeting strict deadlines. They excel at managing a high-volume caseload and completing numerous clients calls each day with professionalism, clarity, and empathy. The candidate is skilled at engaging effectively with diverse populations, deescalating challenging interactions, and motivating clients to comply with child support obligations.
They possess advanced critical thinking and problem-solving abilities, enabling them to identify barriers to payment, work collaboratively with clients to determine reasons for non-compliance, and clearly explain available options when clients are unable to pay. The ideal candidate maintains appropriate professional boundaries while building constructive client relationships. This candidate must demonstrate proficiency using state mandated web-based systems as well as Microsoft Office applications (Word, Excel, and Outlook), while maintaining strict confidentiality and appropriately handling sensitive client information.
They are highly versatile, capable of working both independently with minimal supervision and collaboratively within a team. Strong communication skills across verbal, written, phone, and digital channels are essential, along with the ability to accurately document case actions in compliance with federal, state, and county requirements.
Conditions of Employment
The Washoe County Employees Association (WCEA) Non-Supervisory Collective Bargaining Agreement (CBA) covers the Child Support Collections Specialist position.
Upon selection, candidates must successfully pass an extensive background check and investigation conducted by the District Attorney's Office and submit a complete set of fingerprints.
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).
Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.
Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.
Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.
What Happens Next
After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. Written appeals should be submitted via email to the assigned Human Resources Business Partner using the contact information listed on this job announcement.
Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment.
This exam link will tentatively be delivered via email the week of August 17, 2026 and qualified candidates will have a time limit to complete the exam, within 4 calendar days. You will be notified if you are eligible to transfer an exam score within 1 week following the closing date of the recruitment.
The exam will evaluate your expertise, knowledge, skills and abilities in the following areas:
Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates. Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived. Only those candidates who took the exam or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department.
After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.
Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available.
Please be advised you can log in to your NeoGov account and select:
If you have any questions regarding the Online Application Process you can find additional information at the following link: https://www.washoecounty.gov/humanresources/faq/online/index.php
Questions: Indu Moore
imoore@washoecounty.gov
775-328-2095
Veteran Point
Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.
Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.
Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.
01
Human Resources evaluates your eligibility for the position by assessing the minimum qualifications based on the experience you describe in your application. A resume cannot be substituted for a complete application, and writing "See Attached Resume" is not acceptable. To be considered, you must thoroughly document your qualifying education and experience in the designated sections of the application, including: the "Education" section; the "Work Experience" section; and the "Certificates and Licenses" section (when applicable). For each job listed, provide a detailed and specific list of duties. These responsibilities will be carefully reviewed to determine whether you meet the minimum requirements of the position. Applicants who do not clearly demonstrate they meet these qualifications or who submit a blank or incomplete application may not be considered for employment. Please certify you have read and understand the above statement.
02
Do you understand and acknowledge that employment with the Washoe County District Attorney's Office requires successfully passing an extensive background check (including fingerprinting)?
03
Do you understand and acknowledge that the Child Support Collections Specialist role requires managing a large caseload, enforcing court ordered child support obligations, providing customer focused service, ensuring compliance with all applicable laws and policies, completing a high volume of timely client calls, assisting clients who are unable to pay, and accurately documenting all case activity in state mandated systems?
04
Have you reviewed and understood the ideal candidate profile, including the ability to manage a high volume caseload, communicate professionally and empathetically with diverse clients, solve problems effectively, maintain strong documentation and professional boundaries, use required systems proficiently, and work both independently and as part of a team?
Required Question
Employer Washoe County
Address 1001 E. Ninth St., Bldg. A Rm. 220
Reno, Nevada, 89512
Phone 775-328-2081
Website https://www.washoecounty.gov/