CHILD/ADULT PROTECTIVE SERVICES SPECIALIST - DEPARTMENT OF HUMAN SERVICES - WAILUKU/KAHULUI, MAUI Salary See Position Description Location Island of Maui Job Type Various Job Number 25-0418 Department Human Services Opening Date 11/05/2025 Closing Date Continuous Description Benefits Questions Recruitment Information Recruitment Number 25-0418 - This vacancy is with the Department of Human Services, Social Services Division.Salary: $5,588 to $6,797 per month (SR-23, Step D to I)Note: Hiring rates will be based on availability of funds, the applicants qualifications, and other relevant factors.This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaiis Civil Service Job Opportunities Listing page of our website. Duties Summary Positions in this class are distinguished by the critical, predominantly investigative work they do to identify and confirm reports of alleged child/dependent adult abuse/neglect and develop primary treatment plans. Work is frequently crisis-oriented and confrontational and may involve challenging family members and other person directly in their treatment of children and dependent adults, and performing assessments of situations, where, because of the danger of imminent harm, children or dependent adults may be immediately removed, using police assistance as necessary. Because of the serious nature of allegations being investigated, Child/Adult Protective Services (C/APS) Specialist frequently find themselves in extremely volatile situations particularly in on-site visits where they may encounter a high degree of hostility from family members.This recruitment is being conducted for positions in the Maui Adult Protective & Community Services (APCS) program. The function of their units is to investigate reports of alleged abuse, neglect and/or financial exploitation of vulnerable adults and intervene in cases to alleviate the crisis situation and to protect the victim from harm; provide counseling, case management services, and coordination of community services to ensure the continued safety of the vulnerable adult; and provide other community-based services such as care home placement, case management, and repatriation services. Minimum Qualification Requirements To qualify, you must meet all of the following requirements:Legal Authorization to Work:The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.Basic Education: A bachelors degree from an accredited four-year college or university which included a minimum of 12 semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology or other behavioral sciences.Specialized Experience: One and one-half years of progressively responsible professional experience which involved helping individuals and their families find satisfactory ways of identifying their problems, coping with their conditions, and functioning effectively within their environments. Protective Services Experience: One year of professional social or human service work which primarily involved conducting investigations in order to identify and confirm cases of child/dependent adult abuse/neglect, and developing and implementing primary treatment plans, including termination of parental rights as necessary.Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.03099:060514:13:CD Other Information The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAMThe PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellationELECTRONIC NOTIFICATION TO APPLICANTSThe Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in-person and at their own expense in this required phase of the selection process.Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Offices Levels of Review. YOUR JOB BENEFITS WITH THE STATE OF HAWAIIThe State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.A summary of these benefits, which is based on full-time employment, is listed below.Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.Paid HolidaysYou may be eligible for 13 paid holidays each year; 14 holidays during an election year.Paid VacationYou may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.Paid Sick LeaveYou may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.Other LeavesReasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.Health InsuranceThe State pays a part of the premiums for each employees enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.Group Life InsuranceThe State provides a free life insurance policy for employees.Retirement PlanThe State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.Premium Conversion PlanParticipating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.Flexible Spending AccountsEligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.Transportation BenefitsParticipating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.Deferred CompensationThe State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.Temporary Disability InsuranceQualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.Social SecurityAs an employer, the State also contributes to an employees social security account.Promotions & TransfersFor employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.Training & Continuing EducationThe State supports developmental activities related to an employees work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.Travel ExpensesThe State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.Incentive & Service AwardsThe State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.Union & Collective BargainingEmployees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employees job is excluded from collective bargaining.The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.CLICK HERE for more information on the State of Hawaiis Benefits At-A-Glance.The State of Hawaii is an Equal Opportunity Employer Revised 01/13 01 RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.What led you to explore career opportunities with the State of Hawaii? State Recruiting Office Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office) Job Fairs Consolidated Theatres TheBus Shopping Mall Advertisements Print Advertisements Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.) Army Partnership for Youth Success (PaYS) SkillBridge Program LinkedIn Facebook, Twitter, Instagram, etc. Governmentjobs.com Internships Other 02 EMPLOYMENT STATUS SURVEY #1Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.Which of the following reflects your current employment status? Currently working in the private sector Currently working for a non-profit organization Currently working for the federal government Currently working for the State of Hawaii Currently working for another State Currently working for a local county agency (e.g., Maui County, City and County of Honolulu) Recent Graduate (e.g., high school or college) Currently unemployed for the past six months or more Recently laid off in the past six months (if you select this option, please indicate the employer in the next question). Other (if you select this option, please explain in the next question) 03 EMPLOYMENT STATUS SURVEY #2Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off.If you selected other in response to Employment Status Survey #1, please explain.if these two options do not apply to you, please indicate "N/A." 04 APPLICANTS ACKNOWLEDGEMENT-REQUIRED SUPPLEMENTAL QUESTIONS.Please read the following information carefully. A. At a minimum, applicants must submit a cover letter, detailed resume, list of recent professional reference, as well as responses to the required Supplemental Question(s). DHRD and the hiring agency will use the information provided by the applicant to determine whether he/she meets the Minimum Qualification Requirements and/or the final score as applicable. Failure to provide complete and detailed information may result in the application being delayed, rejected, or a lower score. B. The resume must include each employers name, complete employment dates (from/to, month/year), your job title and a detailed description of your job duties with the employer as they directly address each of the Requirements. C. You must submit verification (e.g., copies of official transcripts or diploma as directed) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. D. To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification from the employer. The letter should include the job title, employment dates, number of hours worked per week, a description of the duties performed, and a contact name and phone number. E. Applicants must meet all Minimum Qualification Requirements (MQRs), as of the date of application, unless otherwise specified.In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years. F. Any information you submit may be verified. G. It is the applicants responsibility to provide complete and accurate information which will clearly substantiate whether he/she meets the MQRs. H. Possession of the required number of years of experience will not in itself be accepted as proof of qualification for the position. The applicants overall experience must have been of such scope and level of responsibility so as to conclusively demonstrate that he/she has the ability to perform the duties of the position being sought. I. Supporting documents must be either electronically attached (recommended) to your application or submitted to our office via email, fax, or USPS as soon as possible. Please call our office at (808) 587 0936 for USPS or emailing addresses. J. The applicant hereby certifies that the information provided to DHRD and the hiring agency is complete, accurate, and true to the best of his/her knowledge. Any misstatement of fact provided during the application or selection process may result in corrective action, including termination from service. I acknowledge that I have read, understand and agree to all of the above. 05 MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)A link to the Minimum Qualification Requirements has been provided in the job announcement. Please review the requirements in their entirety. I acknowledge that I have accessed the link provided, and have read and understand the Minimum Qualification Requirements in their entirety. 06 EDUCATION REQUIREMENT Please indicate how you meet this requirement by selecting one of following choices. (Refer to the Minimum Qualification Requirements for more detailed information.) In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application. I do not meet the Education Requirement. I possess a bachelors degree from an accredited college or university with a major in which included a minimum of 12 semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology or other behavioral sciences. 07 PARTIAL SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE Please indicate if you are using the substitution to meet the specialized experience requirement.In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application. I am not using the substitution. I possess a Bachelors degree in Social Work from an accredited college or university. I possess a Masters degree in Social Work from an accredited college or university with coursework that focused on preparation for direct services work; i.e., helping people in need, rather than, e.g., being concerned primarily with administration or academic research. I possess a Masters degree in counseling, psychology, social welfare, sociology, or other behavioral science, which included successful completion of a minimum of three (3) courses dealing with the human condition such as understanding human behavior, motivations, and emotions; socialization processes; personality development; understanding of various cultures; behavior disorders; etc. 08 SPECIALIZED EXPERIENCE REQUIREMENTDo you have at least one and one-half (1 1/2) years of progressively responsible professional work experience which involved helping individuals and their families find satisfactory ways of identifying their problems, coping with their conditions, and functioning effectively within their environments.Important Note: Please read the complete MQRs to ensure that your resume will clearly address ALL facets of each Requirement. Failure to specifically address ALL facets of ALL the Requirements may result in your application being delayed or rejected. To access the complete Minimum Qualification Requirement for the Child/Adult Protective Services Specialist CLICK HERE. By answering Yes, you acknowledge you understand and will ensure that your application, resume and attached documentation will clearly demonstrate your possession, knowledge and understanding of the Specialized Experience Requirement. Yes No 09 SPECIALIZED EXPERIENCEIf no Specialized Experience, please indicate "None" or "N/A" below.If you possess the Specialized Experience, the information below should be included in your resume or you may answer it here. If the information below is not in your resume your application may be rejected.Include the following information:A. The name of your employer.B. Your official job title.C. Your complete dates of employment (START & END, MONTH & YEAR).D. The average number of hours worked per week.E. A brief description of this employer, including the type of organization (government agency, private corporation, etc.), the section your position was located in, the number and type of staff you worked with, the activities or services provided, and the clientele served.F. What was the primary function of your position? What were your major duties and responsibilities? Avoid using vague terms such as "counseled," "assessed," etc. G. Did you carry or coordinate a caseload? What kind and how many cases did you regularly average? What were some of your more complex cases? Why were they complex?H. Describe this experience, if any, with this employer as it involved each of the areas below. Treat each area separately. If you have no such experience, so state. Be sure to include your specific role, the steps you took and what happened as a result. Give representative examples.1) Identification and evaluation of the clients problems and needs. What kinds of evaluations/assessments were done? Who did these evaluations/assessments? If you did not complete these evaluations/assessment, what was your role in the identification and evaluation/assessment of the clients problems and needs? How were these evaluations and assessments used? 2) Development of a service or treatment plan. What kinds of service or treatment plans were done? By whom? What was your role in the development of these service or treatment plans?3) Initiation and implementation of the service plan, either directly or through the authorization of a provider/vendor services. Who initiated these service plans? How were they implemented? Were these service plans directly initiated and implemented by you or through the authorization of a provider/vendor service? If these service plans were initiated or implemented by an authorized provider/vendor service, then what was your role?4) Monitoring of services being provided. Who monitored these services? How were they being monitored? What kinds of services did you provide?5) Evaluation/assessment of the clients progress, with amendments to the service/treatment plan made, as appropriate. Who evaluated/assessed the clients progress? What kinds of amendments to the service/treatment plans were made? How often were these evaluations/assessments completed?6) Individual and/or group counseling, including counseling techniques used. Did you provide any counseling? Both individual and group counseling? What was your role? How often did you perform counseling duties? What kind(s) of counseling techniques did you use?I. Describe your duties, if any, with this employer, as it involved working with other health care agencies/professionals or providers. With whom did you work (job titles)? Was this a formal multidisciplinary treatment team? For what purpose did you meet? How frequently? What were your specific duties? J. How did you gain the knowledge and skills required to perform the duties described in (H) and (I) above? K. Which best describes the level of work you performed (choose one): trainee, assistant, fully independent, or supervisor?L. Did this employer have or contract a separate office(r) or entity to provide such services? If yes, what was the relationship of your position to this entity?M. What were the name, official job title, and education and/or experience qualifications of your immediate supervisor (e.g., MSW, Clinical Supervisor, etc.)? N. How did your duties and level of authority differ from those of your supervisor?Be specific and complete in your responses. Yes No 10 PROTECTIVE SERVICES EXPERIENCE REQUIREMENTDo you have at least one (1) year of progressively responsible professional social or human service work which primarily involved conducting investigations in order to identify and confirm cases of child/dependent adult abuse/neglect, and developing and implementing primary treatment plans, including termination of parental rights as necessary. Work must have demonstrated the knowledge of the abuse/neglect continuum including, but not limited to role/evaluation of victims, including symptoms of victim hood such as aggression, denial, depression, physical injury caused by others and/or self-mutilation, etc.; family/societal influences and actions leading to abuse/neglect situations; intervention techniques, e.g., how to engage resistive clients, including alleged perpetrators and caretakers of alleged victims; conflict resolution, which includes knowing how to diffuse antagonistic and potentially fatal situations; methods to break cycles of abuse/neglect; legal rights of victims, etc. Important Note: Please read the complete MQRs to ensure that your resume will clearly address ALL facets of each Requirement. Failure to specifically address ALL facets of ALL the Requirements may result in your application being delayed or rejected. To access the complete Minimum Qualification Requirement for the Child/Adult Protective Services Specialist CLICK HERE. By answering Yes, you acknowledge you understand and will ensure that your application, resume and attached documentation will clearly demonstrate your possession, knowledge and understanding of the Protective Services Experience Requirement. Yes No 11 If no Protective Services Experience, please indicate "None" or "N/A" below.If you possess the Protective Services Experience, the information below should be included in your resume or you may answer it here. If the information below is not in your resume your application may be rejected.Include the following information to address your relevant background: Address each change in employer or position separately.A. Employer, employment dates (Month/Year to Month/Year), your official job title; and average number of hours worked per week.B. Describe this employer. Was this a publicly funded agency (e.g., government), private non-profit agency, self-employment or contract, etc.? What kinds of specific services did it provide? To whom (describe primary clientele)?C. Which department or section did you work in? What were its goals or mission?D. What was the primary function of your position? What were your major duties and responsibilities? Avoid using vague terms such as counseled, assessed, evaluated, etc.E. Describe your duties, if any with this employer as they demonstrated your knowledge or ability in each of the following areas. Include your specific role, the steps you took, and relevant examples. If you have no experience in an area, so indicate.1) Ability to conduct investigations in order to identify and confirm cases of child/dependent adult abuse/neglect.2) Ability to develop and implement primary treatment plans, including termination of parental rights.3) Ability to make decisions within a short time frame with incomplete or misleading information and/or while facing angry and/or frightened children, parents and collaterals.4) Knowledge of the abuse/neglect continuum, including, but not limited to, role/evolution of victims, including symptoms of victimhood such as aggression, denial, depression, physical injury caused by others and/or self-mutilation, etc.5) Knowledge of family/societal influences and actions leading to abuse/neglect situations.6) Knowledge of intervention techniques (e.g., how to engage resistive clients, including alleged perpetrators and caretakers of alleged victims which include knowing how to diffuse antagonistic and potentially fatal situations).7) Knowledge of methods to break cycles of abuse/neglect.8) Knowledge of legal rights of victims.9) Ability to prepare clear and concise written and oral reports.10) Ability to develop and maintain effective working relationships with others.F. How did you gain the knowledge and skills required to perform the duties described in (E1 to E10)?G. Which best describes the level of work you performed (choose one): trainee, assistant, fully independent, or supervisor?H. Did this employer have or contract a separate office(r) or entity to provide such services? If yes, what was the relationship of your position to this entity?I. What were the name, official job title, education and/or experience qualifications of your immediate supervisor (e.g., MSW, Clinical Supervisor, etc.)?J. How did your responsibilities and level of authority differ from those of your supervisor?Be specific and complete in your responses. 12 SUPERVISORY EXPERIENCE This experience is NOT required, however, such experience may be given extra consideration in our evaluation. If you have supervisory experience over lower-level professionals (including social work or human services staff), be sure to provide the following information for each relevant employer in your resume or you may answer it here. Any information you submit may be verified.A. Employers name, dates of employment (Month/Year to Month/Year), and your official job title.B. Description of this employer (governmental or private agency, etc.), specific kinds of services provided, and clientele served.C. Dates you were an official supervisor.D. Number and job titles of those you supervised and the areas of their responsibilities.E. A specific description of your supervisory duties. How did your duties and level of authority differ from those of your supervisor? Required Question Employer State of Hawaii Address DHRD - Employee Staffing Division 235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437 Phone 808-587-1111 or 1-877-447-5990 (TTY) *** Website http://jobs.hawaii.gov/