The Chief Retail Banking Officer (CRBO) leads retail banking development, sales, and service across over 80 locations in five states.
They set strategic direction, sales and operational goals, and oversee branch and small business platform performance.
Responsibilities include driving growth, enhancing client satisfaction, managing staff, promoting a sales and service culture, and implementing innovative branch strategies.
The CRBO travels regularly to market sites, fosters associate development, and participates in community engagement.
They ensure consistency in policies, lead change initiatives, and supervise hiring, training, and performance management.
Ideal candidates have 15+ years banking experience, 10+ years management, strong business development skills, and proven leadership qualities.
They must possess excellent communication, problem-solving, and organizational skills, and be committed to delivering a fast, easy, personal client experience.
Physical requirements include typical office movements, with up to 35% travel expected.
Compensation includes comprehensive benefits such as medical, dental, vision, 401(k), and paid leave.