Chief Operations Officer

Summary:

The Chief Operations Officer (COO) is responsible for providing executive leadership and oversight of the day-to-day administrative, operational, and ministry functions of House of Hope of the Pee Dee. The COO serves as a strategic partner to the CEO in implementing the organization's mission, vision, values, and long-term goals. The COO ensures ministry programs, support services, and operational departments function effectively, efficiently, and in alignment with the organization's Christian mission.

Essential Duties:

• Provide leadership and oversight for all operational, programmatic, and administrative functions of the organization.
• Work in partnership with the CEO to develop and implement strategic plans supporting the mission, vision, and goals of House of Hope.
• Assess and enhance the efficiency and effectiveness of internal and external operational processes.
• Develop, implement, and maintain policies, procedures, and systems that promote organizational excellence and accountability.
• Lead organizational planning, budgeting, and performance management processes.
• Recruit, train, mentor, and develop leaders and staff while fostering a culture of excellence and servant leadership.
• Provide oversight of risk management, incident reporting, contractual matters, and organizational compliance.
• Promote continuous improvement of ministry programs, operational systems, and organizational effectiveness.
• Monitor organizational performance and provide reports and recommendations to the CEO and Board of Directors.
• Support fundraising efforts and maintain positive relationships with donors, churches, and community partners.
• Provide spiritual leadership and guidance regarding ethical issues, organizational culture, and ministry initiatives.
• Maintain alignment of all operations with the Christian mission, values, and principles of House of Hope.

Supervisory Responsibilities:

• Provide leadership and oversight of ministry programs and support departments.
• Lead and develop department directors, managers, and supervisors.
• Assist with recruitment, staffing, employee development, performance management, and succession planning.
• Promote organizational culture, employee engagement, and professional development.
• Ensure departments operate within approved budgets and achieve performance goals.
• Support continuous quality improvement initiatives throughout the organization.

Qualifications:

Master's degree preferred in Business Administration, Organizational Leadership, Ministry, Public Administration, or related field; Bachelor's degree with significant leadership experience considered. Minimum of 7–10 years of progressive leadership experience in operations, administration, nonprofit management, ministry leadership, or related field.

Religious Qualifications:

• Have a personal relationship with Jesus Christ demonstrated through a profession of faith.
• Actively participate in and remain in good standing with a local Christian church.
• Support and uphold the mission, values, and Christian principles of House of Hope of the Pee Dee.
• Demonstrate spiritual maturity, integrity, humility, and compassion.
• Have a passion for serving individuals experiencing homelessness and hardship.
• Be willing to pray with, encourage, and share the Gospel with residents, guests, volunteers, and staff when appropriate.
• Exhibit Christian conduct consistent with Biblical principles both professionally and personally.