Chief Operating Officer

ESSENTIAL JOB RESPONSIBILITIES

Strategic Leadership:

• With the CEO and senior leaders, define and convey a clear and compelling vision for the future that aligns with the strategic priorities set by the board of directors.
• Lead operational planning, workflow optimization, and performance benchmarking to achieve organizational objectives.
• Conduct evaluations, including market and policy analyses, to identify service gaps, risk, strategic growth, and partnership opportunities.
• Collect and utilize data to define operational strategy, goals and objectives, and to demonstrate accountability for achieving defined outcomes

Health Center Operations:

• In collaboration with all clinical and programmatic leadership, design and lead an array of services that operate as an integrated model of care offered by multidisciplinary care teams.
• Optimize all clinical operations, including staffing, scheduling and utilization, patient flow, patient and staff communication protocols, and patient safety.
• Translates federal, state, and local regulations, accreditation standards, and FQHC requirements into operational protocols that demonstrate best practices.
• Participate in relevant contract negotiations, vendor management, and grants administration.
• Provides accurate and timely reports outlining the operational state of the health centers.
• Monitor all operational policies and procedures and update or amend as needed.

Financial Sustainability:

• Partner with the CFO and other executive leaders to create budgets that align with the organizations strategic goals and operational needs.
• Analyzing financial data, statements, and trends to assess performance and identify areas for improvement; design and implement corrective action, as needed
• Drive operational efficiency and cost-saving initiatives while maintaining quality standards.
• In conjunction with Development and other leaders in the organization, participate in fund raising activities; meet, interact, and present information effectively to potential funders, investors, and private equity firms.

People & Culture:

• Recruit, mentor, develop, and motivate high-performing teams.
• Set challenging and realistic goals for growth, performance, and profitability.
• Promote a positive, inclusive work environment aligned with Care Resource's 3Cs of service and other defined values; optimize employee experience.
• Implement training programs and performance evaluations to support staff growth and accountability.

Quality, Safety, & Innovation:

• Ensure operational compliance with all federal, state, and local government laws and regulations.
• Lead team meetings and process improvement initiatives to continuously improve safety, outcomes, quality, and efficiency.
• Define KPIs aligned with center priorities and goals; monitor and interpret data to drive process improvement initiatives that enhance patient and employee experience and operational outcomes; measure performance against industry best practices.
• Maximize technology and automation to improve care delivery and efficiency.
• Monitor local and national healthcare trends to identify opportunities for innovation and expansion.

Other:

• Other duties as assigned.

JOB SPECIFICATIONS

Education:

• Bachelor's Degree in related field, or equivalent job experience, is required. Master's Degree preferred.

Training and Experience:

• A minimum of seven years of relevant leadership experience, including at least 3 years in a senior leadership position, is required.
• Experience in a federally qualified health center, community health center, behavioral health center or similar is strongly preferred.

Licenses and/or certifications:

• None required

Job Knowledge and Skills:

• Demonstrated knowledge of regulatory aspects of operating a federally funded ambulatory healthcare facility; FQHC experience strongly preferred.
• Proficiency using at least one brand of electronic health record.
• Excellent written and verbal communication, teamwork, and organizational skills; a high degree of emotional intelligence.
• Keen problem solving and decision-making proficiencies.
• Ability to move comfortably and in real-time between macro and micro functions of the clinical and business operations.
• Position is primarily onsite, moving regularly between numerous clinical sites; remote work is expected to be < 25% for at least the first year.
• The ability to work with a multicultural and diverse population is required.
• Bilingual (English/Spanish) is preferred.

Supervisory Responsibility:

• Supervises varying levels of staff (Directors, Managers, and front-line staff)

Contact Responsibility:

• The responsibility for internal and external contacts is frequent and important.

Other:

• Own transportation is required with frequent travel to all clinical sites in Miami and Fort Lauderdale.
• A clean driving record according to company policy is required.

PHYSICAL REQUIREMENTS

This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity, and vision for close work. Frequent walking, standing, and exposure to infectious pathogens. Occasional bending, stretching/reaching, exposure to hazardous materials, and driving may be required. Work is performed in office and medical settings.