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Chief of Staff and Strategic Operations Officer

Making Opportunity Count Inc

Fitchburg, MA

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JOB DETAILS
SALARY
$129,600–$194,400 Per Year
SKILLS
Administrative Management, Analysis Skills, Business Administration, Business Solutions, Channel Strategies, Childcare, Communication Skills, Community Support, Consensus Building Skills, Cross-Functional, Dental Insurance, Detail Oriented, Documentation, Follow Through, Government, Healthcare, Human Resources, Insurance, Leadership, Lift/Move 20 Pounds, Microsoft Office, Multitasking, Nonprofit, Nutrition, Operational Strategy, Organizational Development/Management, Organizational Skills, Performance Analysis, Philosophy, Physical Demands, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Project/Program Coordination, Project/Program Management, Public Administration, Reporting Dashboards, Strategic Planning, Student Loans, Tuition Fees, Writing Skills
LOCATION
Fitchburg, MA
POSTED
2 days ago
Pay Range: $129,600 to $194,400 annually Reports To: Executive Director Revision Date: 7/1/2026 About Making Opportunity Count MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. Position Overview: The Chief of Staff and Strategic Operations Officer serves as a strategic partner to the Executive Director, helping translate organizational priorities into coordinated execution across the agency. This role provides leadership for strategic initiatives, cross functional projects, executive operations, organizational performance monitoring, and implementation of major organizational priorities. The position works collaboratively with executive leadership and program leaders to improve alignment, accountability, communication, and organizational effectiveness while supporting the successful launch and execution of strategic initiatives. Essential Duties and Responsibilities: Partner closely with the Executive Director to manage strategic priorities, executive initiatives, and organizational objectives. Coordinate organization wide projects involving multiple departments and executive leaders. Facilitate implementation of strategic initiatives from planning through execution. Develop and maintain executive dashboards, project trackers, reports, and other tools that monitor organizational performance and progress. Coordinate executive leadership meetings by preparing agendas, documenting decisions, tracking action items, and ensuring follow through. Identify barriers to implementation and work collaboratively with leadership to develop solutions. Support planning and implementation of new programs, grant funded initiatives, and organizational growth opportunities. Collaborate with Fiscal, Human Resources, Advancement, IT, Facilities, Data, and Program leadership to coordinate cross functional work. Monitor progress on organizational priorities and provide regular updates to the Executive Director and executive leadership team. Serve as a confidential advisor on organizational operations, implementation strategies, and executive priorities. Foster collaboration, accountability, and communication across departments. Required Qualifications and Skills: Bachelor's degree in Business Administration, Public Administration, Nonprofit Management, Organizational Leadership, or a related field. Master's degree preferred. Equivalent experience may be considered in lieu of education. Minimum of five years of progressively responsible leadership experience in a nonprofit, healthcare, government, education, human services, or similarly complex organization. Demonstrated experience leading complex organizational initiatives and cross functional projects. Strong project management, organizational, and implementation skills. Ability to influence and build consensus without direct supervisory authority. Excellent analytical, critical thinking, and problem solving abilities. Exceptional written and verbal communication skills. Demonstrated ability to manage multiple priorities while maintaining attention to detail. High degree of professionalism, discretion, and sound judgment when handling confidential information. Proficiency with Microsoft Office Suite and other business productivity software. Physical Requirements: Occasionally lifting up to 20 lbs Ability to sit at a desk and use a computer and telephone Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Compensation: A salary within the range of $129,600 to $194,400 annually will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including: Health, Dental, and Vision Insurance Company Paid Life Insurance and Long-Term Disability Flexible Spending Accounts 15 Paid Vacation Days 12 Paid Sick Days 13 Paid Holidays Hybrid Work Opportunities Student Loan Forgiveness Assistance Tuition Remission Pet Insurance Employee Discounts Professional Development Opportunities On-Demand early pay access Immediate 403b Employer Contribution, 100% Vesting on Day One! EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law. Compensation details: 129600-194400 Yearly Salary PI03e552b5fc28-25448-409538045c143e31-5e48-4549-b638-05792d185386

About the Company

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Making Opportunity Count Inc