Description

Calling All Esteemed Leaders! Are you a senior technology executive who thrives in highly complex, missioncritical healthcare environments and brings a rare blend of deep technical expertise, operational discipline, and enterprise leadership? Do you excel at stabilizing and modernizing Tier1 clinical platforms while delivering secure, reliable caregiver access at scale? If so, this Chief of Service Integration opportunity may be an excellent fit.

The Role

The Chief of Service Integration performs all responsibilities in a manner that supports and advances the Providence St. Joseph Health (PSJH) mission, values, and philosophy, consistently serving as a role model for operational excellence, accountability, and stewardship.

This role provides strategic and technical leadership for the Epic Electronic Medical Record (EMR) infrastructure and associated enduser access platforms across the enterprise. The position has enterprise accountability for the stability, availability, and performance of Tier1 clinical applications, ensuring uninterrupted access for caregivers across Providence St. Joseph Health.

This role is responsible for stabilizing, hardening, and modernizing the Epic infrastructure stack, with a strong focus on reliability, scalability, and resilience, supporting approximately 85,000 caregivers. A core accountability of the position is ownership of the Citrix virtual application and desktop environment, ensuring secure, highperforming, and consistent access to Epic and other missioncritical systems.

The Chief Service Integration defines and executes the strategy for nextgeneration Epic infrastructure, including cloudenabled architectures and modernized virtual access solutions, to improve system stability, operational efficiency, disaster recoverability, and overall caregiver experience.

This is a highly visible leadership role requiring frequent interaction with executive IT leadership, clinical stakeholders, and strategic technology partners. The position ensures Epic access and virtual desktop services are secure, resilient, and fully aligned with Providence's clinical and operational priorities across the full health system and affiliated organizations.

What You'll Do

Enterprise Leadership & Strategy Execution

• Provide strategic leadership, oversight, and execution for PSJH's Epic EMR and application infrastructure across hospitals, clinics, affiliates, and external customers.
• Define and maintain a multiyear roadmap for Tier1 application infrastructure, anticipating capacity, performance, and availability requirements.
• Act as a catalyst for innovation by evaluating emerging technologies and challenging conventional infrastructure approaches when appropriate.
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Epic Infrastructure & Virtual Access Platforms

• Own and stabilize the Epic infrastructure stack with emphasis on uptime, scalability, and resilience.
• Lead the design, optimization, and hardening of the Citrix virtual application and desktop environment supporting enterprise Epic access.
• Ensure consistent, secure, and highperformance caregiver access to Epic and other Tier1 platforms.
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Reliability, Resilience & Continuity Operations

• Ensure Epic and application infrastructure meets enterprise standards for high availability (HA), disaster recovery (DR), and recoverability.
• Schedule and lead regular HA and DR testing in coordination with Business Continuity teams.
• Proactively identify, manage, and communicate risks and incidents, escalating appropriately across impacted areas.
• Participate in criticalincident oncall rotation as needed to ensure enterprise coverage.
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Vendor & Partner Leadership

• Serve as PSJH's lead technical liaison to Epic, Citrix, and other EMR technology vendors.
• Lead technical certification, testing, and compliance activities required to maintain Epic designations such as Honor Roll status.
• Partner with IS Strategy and Business Development to evaluate technologies impacting clinical users and caregiver workflows.
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Financial Stewardship & Program Management

• Maintain Epic and applicationinfrastructure budgets; ensure initiatives remain within approved funding.
• Develop capital and operating budget estimates and provide variance reporting as required.
• Serve as technical lead for multiple largescale, highrisk initiatives running concurrently across organizational boundaries.
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People & Performance Leadership

• Lead and develop highperforming infrastructure and platform teams.
• Provide coaching, performance feedback, and career development planning for team members.
• Foster a culture of accountability, resilience, collaboration, and service excellence.
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What You'll Bring

Education

• Bachelor's Degree in Computer Science, Information Services, Business Management, or related field; or equivalent education/experience.
• Master's Degree in Information Services or Business Administration (preferred) .
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Leadership & Experience

• 10+ years of technical leadership and supervisory experience.
• 15+ years of total relevant IT experience.
• 8+ years supporting Epic EMR environments within a healthcare setting (preferred) .
• Proven success leading largescale, Tier1, highly available infrastructure platforms.
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Professional & Leadership Capabilities

• Architecturelevel understanding of enterprise IT infrastructure and virtual access technologies.
• Strong technical aptitude paired with executivelevel communication skills.
• Proven ability to lead multiple concurrent, highrisk initiatives across complex organizations.
• Excellent collaboration, teambuilding, and stakeholdermanagement skills.
• Ability to operate effectively in highvisibility, highpressure environments.
• Willingness to travel up to 25% as required.
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Why Join Us?

• Own Tier1 platforms: Lead Epic and access infrastructure caregivers rely on every minute of every day.
• Operate at scale: Support secure, reliable access for ~85,000 caregivers.
• Modernize responsibly: Drive cloudenabled and virtual access transformation.
• Influence enterprise strategy: Partner directly with executive IT and clinical leaders.
• Serve a mission that matters: Enable safe, compassionate, highquality care through technology excellence.
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Ready to Shape the Future of Healthcare?

If you are a technically deep, strategically minded executive ready to stabilize, modernize, and integrate Tier1 clinical platforms across a complex health system, we encourage you to explore this opportunity.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists ofthree days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 423966

Company: Providence Jobs

Job Category: Operations & Support

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4015 SS IS MANAGEMENT SS 1

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type: Hybrid

Pay Range: $0 - $0

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.