Chief Medical Officer

Position: Chief Medical Officer (CMO)

Reports to: Chief Executive Officer (CEO)

Department: Providers

Exempt: [X] Yes [ ] No

Contract: [X] Yes [ ] No

Supervises: Staff Physicians and Providers

Status: Full-time; exempt.

Hours: Regular business hours; average 40 hours/week though flexibility needed to accommodate patient care and deadlines. Time includes direct patient care as well as scheduled time for administrative duties and clinical consultation as contracted.

Job Summary:

The CMO is responsible for overall patient services at the Medical Center. The CMO works cooperatively and effectively with the CEO and other senior leaders, utilizing a balanced approach which includes the perspectives of all disciplines involved in the Center?s health services. This position has a clinical excellence focus within the context of operational efficiency, cost management and quality improvement. Must demonstrate a sincere dedication and loyalty to the mission, vision and core values of BRMC. In managing clinical services, the primary responsibilities of the CMO will be as follows:

Planning

• Recommend clinical objectives and participate in the designation of priority objectives for the health center with reference to HRSA grant requirements, population health, and service area needs.
• Collaborate on data management activities to assure accurate documentation of quality measures.
• Collaborate on the annual Patient Safety and Risk Management Plan for the Risk Management Committee.
• Participate with the compliance officer(s) to achieve certification and accreditation as required (with emphasis on OSVs, JCAHO, NCQA and related organizations).

Organizing

• Develop the organizational plan for clinical operations and provide for efficient use of personnel in the application of multiple health skills (disciplines) to community and individual health problems.
• Participate in community organization activities designed to promote a healthy community and/or meet community needs.
• Participate in grant program development and oversight.
• Collaborate as needed to assist in the design, development, implementation, monitoring and improvement of care management processes, methods, departments and programs.

Budgeting

• Review and provide feedback related to the annual budget along with accompanying productivity assumptions in preparation for submission to the Finance Committee and Board of Directors.

Staffing

• Prepare and recommend qualifications statements for credentialing, privileging, job descriptions, and evaluation standards for all clinical personnel.
• Work with administration to recruit clinical staff, interview all potential provider staff, make recommendations for hiring, disciplining and firing for the review and approval of the Human Resources Director and the CEO.
• Serve as a primary rater (or reviewing officer where additional levels of supervision exist) for all clinical personnel evaluations; recommend and participate in final determination of disciplinary actions and terminations as well as nomination of individuals for awards.
• Perform direct supervision of subordinate providers including approval of time off, performance evaluations, coaching, counseling, mentoring, disciplining (up to and including termination of employment).
• Assure consistent and clinically effective scheduling of providers in coordination with support staff scheduling.
• Provide input in the selection of key non-clinical personnel, including the CEO, as prescribed by the Board.

Controlling

• Provide advice about information system needs.
• Interpret clinical data.
• Lead or participate in the periodic review of practice management functions, e.g., reception, telephone triage, patient flow, outreach services, laboratory, pharmacy, follow-up on missed appointments, referral tracking.
• Review patient satisfaction surveys and implement programs to improve patient satisfaction; function as patient complaint resolution advisor.
• Directly control provider scheduling protocols and templates to assure patient access.

Operations

• Arrange and conduct regular meetings of clinical providers. Serves as Provider Champion.
• Represent clinical management in health center management meetings and in Board of Directors meetings.
• Provide on-site, day-to-day clinical supervision of staff.
• Maintain advice and consent functions regarding the responsibilities and privileges of supervisory personnel for ancillary services such as laboratory, x-ray, and pharmacy services.
• Oversee scheduling of clinical assignments, rotations, call, leave, etc.
• Manage continuing professional education, in-service training, and orientation of provider staff.
• Participates in the development of care management protocols, processes and procedures.
• Advocate for the health center and serve as liaison to local and state professional societies, as well as to health officials, organizations, and health training institutions, as appropriate.

Evaluation

• Serves on the Performance Improvement Committee including QI/QA/Risk Management Program.
• Present reports on health and quality assurance matters to the Board of Directors regularly and periodically, as determined by the Chief Executive Officer and the Board of Directors.
• Formulate and recommend changes in clinical programming which are seen to be needed from analysis of clinical data, or changes in health behavior, epidemiology, or problems in the community.
• Keep abreast of clinical best practices and regularly communicate them to provider staff.