Chief Growth Officer - Facilities Management

Aramark

Philadelphia, PA

JOB DETAILS
SKILLS
Alliance/Partner Management, Business Administration, Business Development, Business Growth, Business Strategy, Business-to-Business (B2B), Channel Strategies, Coaching, Continuous Improvement, Cross-Functional, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Economics, Enterprise Sales, Equal Employment Opportunity (EEO), Facilities Management, Finance, Financial Planning, Forecasting, Human Resources, Leadership, Legal, Market Entry Strategy, Market Tracking, Market Trend Analysis, Marketing, Matrix Management, Mergers and Acquisitions, Negotiation Skills, Onboarding, Operational Strategy, Operations Processes, Organizational Development/Management, Outsourcing, Performance Analysis, Performance Management, Proposal Development, Purchasing/Procurement, Quality Management, Regulations, Request for Proposals (RFP), Revenue Growth, Risk, Risk Management, Sales, Sales Forecasting, Sales Management, Sales Operations, Sales Pipeline, Sales Strategy, Salesforce.com, Scalable System Development, Solution Sales, Strategic Accounts, Talent Management, Team Player, Twitter, Willing to Travel
LOCATION
Philadelphia, PA
POSTED
30 days ago

Job Description

Chief Growth Officer - Facilities Management

ROLE SUMARY

The Chief Growth Officer - Facilities Management (CGO) is an enterprise growth leader accountable for accelerating new business, expanding strategic client partnerships, and delivering sustained, profitable growth across the Facilities Management portfolio. Reporting to the President/CEO, this executive will shape and execute the go-to-market strategy, build and lead a high-performing growth organization, and drive complex, large-scale deal origination across diverse industries and buyer groups.

This role requires a proven leader with a track record of winning and scaling high-value, multi-year, and system-level engagements in highly competitive, matrixed environments. The CGO will operate at the intersection of strategy, sales, and operations; mobilizing cross-functional teams, navigating sophisticated RFP and procurement processes, and influencing C-suite stakeholders to position Aramark as a long-term strategic partner.

The ideal candidate brings executive presence, sharp commercial instincts, and disciplined execution. They inspire performance through clear expectations and accountability, build and develop high-caliber teams, and drive a culture defined by ownership, collaboration, and innovation. This leader thrives in complexity, embraces accountability for results, and consistently delivers sustainable growth at scale.

Job Responsibilities

  • Drive urgency, accountability, innovation, and continuous improvement through clear expectations, data-driven performance management, and coaching
  • Monitor and analyze market trends, regulatory shifts, and competitive dynamics to inform proactive growth and risk mitigation strategies
  • Build, lead, and develop an engaged and fully supported high-performing team of sales and business development professionals to originate opportunities and deliver tailored solutions aligned with Aramark's strategic priorities
  • Foster a culture of collaborative partnership with operations, marketing, human resources, legal, and finance to ensure cross-functional alignment and full understanding of growth strategies in order to drive seamless execution
  • Establish and nurture senior-level relationships with decision-makers, positioning Aramark as a trusted, long-term strategic partner
  • Ensure long-term client value and satisfaction across the full lifecycle, from acquisition and onboarding through retention and expansion
  • Lead proposal strategy, RFP development, and complex negotiations for high-value, multi-year contracts
  • Develop and execute growth strategies to drive new business acquisition and expand existing accounts within Aramark Facilities Management
  • Build, manage, and optimize a robust sales pipeline, leveraging Salesforce for disciplined forecasting, reporting, and performance visibility
  • Champion financial rigor and planning to align client outcomes with internal execution, risk management, and commercial objectives
  • Build strong relationships with key leaders across other Aramark lines of business to drive growth through existing business partnerships and capabilities

LEADERSHIP CHARACTERISTICS

  • Personal Leadership

o Understands FM market trends; uses data to guide decisions and balance growth, operations, and risk

o Builds trust and executive presence with leaders, operators, and clients

o Leads through change, ambiguity, and market shifts with composure

  • People Leadership

o Aligns sales, ops, finance, HR, and marketing around a clear growth vision

o Builds cross-functional partnerships; fosters shared ownership and breaks down silos

o Develops high-performing teams and builds commercial, operational, and leadership pipelines

  • Customer Leadership

o Positions FM as a strategic partnership; builds long-term client relationships

o Anticipates evolving client needs and aligns solutions to business priorities

o Builds scalable growth engines; drives pipeline discipline and expands enterprise accounts

  • Business Leadership

o Understands FM economics, margin drivers, and integrated FM solution selling

o Balances growth, margin, and risk using data and operational insight

o Delivers scalable, financially sustainable growth while strengthening market competitiveness

Qualifications

  • 15+ years of B2B sales, business development, or strategic account management experience in a contract / outsourced services industry with 5+ years in a senior leadership role
  • Bachelor's degree required; MBA or advanced degree preferred
  • Proven track record of driving sustained revenue growth through a team of sellers across varying market and economic conditions
  • Experience leading large, complex, multi-stakeholder sales pursuits and enterprise partnerships
  • Deep understanding of facilities management services, including integrated and multi-service solutions
  • Experience operating effectively within highly matrixed organizations
  • Demonstrated success building, scaling, and commercializing integrated service offerings
  • Experience implementing and driving adoption of standardized sales processes and operating disciplines
  • Proven success improving pipeline quality, forecast accuracy, and sales conversion performance
  • Experience building high-performing teams through talent selection, development, upgrading, and organizational redesign
  • Experience aligning growth strategy with operational execution to ensure profitable delivery and client retention
  • Strong understanding of market dynamics, competitive trends, and growth drivers within the services industry
  • Ability to travel 50-75% of the time.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/