Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.
Job Duties
Interviews, selects & train associates
Motivates staff through positive reinforcement, and leading by example
Provides input during the preparation of the annual budget
Attends required meetings and training
Conducts departmental and other required meetings for which s/he is responsible
Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
Ensures that all departmental policies and procedures are adhered to
Implements Baywood & Brand promotional programs and procedures
Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
Monitors cleanliness and neatness of departments for which s/he is responsible.
Monitors inventory of supplies, placing orders in a timely manner.
Communicates with other departments, therefore promoting a seamless operation.
Ensures that all equipment is maintained properly. Routinely inspects equipment
Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
Administers disciplinary action, following company guidelines
Administers performance appraisals
Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
Participates in safety initiatives and is an integral part of the Safety Committee
Completes incident reports, taking appropriate action. Notifies appropriate parties
Performs role of Manager on Duty as needed
Participates in the BEAR activities and other company sponsored community service & fundraising events
Additional duties may be added at any time at the discretion of management
HOTEL PROFITABILITY:
Maintains a clean and orderly work area free of hazards.
Maintains adequate inventory of tools and supplies for maximum employee productivity.
Monitors actual departmental cost by forecasting and comparing forecast to actual.
Performs special assignments as requested.
Participates in the MOD program.
Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.
Ensures implementation of an ongoing energy conservation program.
ASSET MANAGEMENT:
Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.
Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.
Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.
PRODUCT QUALITY/GUEST SATISFACTION:
Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.
Maintains budgeted labor standards by forecasting and comparing forecast to actual.
Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.
Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.
Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!