Chief Customer Officer - Optum Serve at UnitedHealth Group
Skip to main content
The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.
Blogs
Job seeker resources Login Bookmarked jobs 0
Career areas
Life here
Join our talent community
Search jobs
Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›Blog
Job seeker resources Login Bookmarked jobs 0
Career areas
Clinical
Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support
Corporate and business operations
Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management
Customer and support services
Billing Claims Customer Service Data entry Early careers
Sales and account management
Account management Sales Sales management
Technology and data
Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering
Life here
U.S.
Culture of Belonging Employee Benefits Military Fellowship Program
Ireland & UK
Culture of Belonging Employee Benefits
India
Culture of Belonging Employee Benefits
Philippines
Culture of Belonging Employee Benefits
Join our talent community
Open search form
Keyword or job number
Location
Go
Explore remote jobs
Pursue your passion and potential
Chief Customer Officer - Optum Serve
Washington D.C. District of Columbia
Apply
Internal apply
Bookmark job
Jump to
Our values
Job description
Benefits
Testimonial
Awards & recognitions
Related content
Caring. Connecting. Growing together.
With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.
Integrity Compassion Inclusion Relationships Innovation Performance
Chief Customer Officer - Optum Serve
Requisition number 2344205
Job category Sales Support
Primary location Washington D.C. DC
Date posted 03192026
Overtime status Exempt
Travel No
Share this job
Facebook X LinkedIn Email
For those who want to invent the future of health care heres your opportunity. Were going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Optum Serve is the federal health services business unit of UnitedHealth Group and Optum. Optum Serve brings together the vast resources and health care expertise of a fortune 3 company to support the health missions of the Departments of Defense Health and Human Services Veterans Affairs and other organizations seeking to modernize the U.S. health system and improve the health and well-being of Americans. This includes solving complex healthcare challenges in a market that includes 70 million Veterans military personnel and their families as well as Medicare beneficiaries.
The vision of Optum Serve is to lead the way in advancing the health and readiness of military service members Veterans and all who keep the world safe and running. Optum Serve has a strong backlog of service and consulting contracts and is evolving to have a more focused lens through which they grow the business. As such Optum Serve will be investing in the people processes products and technologies to understand and predict client needs proactively develop the capabilities and solutions that meet those needs and deliver them in a culturally appropriate and contractually compliant manner.
It is against this backdrop that Optum Serve seeks to identify a new Chief Customer Officer. This executive will report directly to the Optum Serve CEO and will work with the Optum Serve executive leadership team to hone and shape the strategy solutions and growth engine to further position Optum Serve in the federal market as a solutions-focused business with differentiated capabilities and products of proven value. Furthermore the successful executive will actively adapt best-in-class federal and commercial products and expand the companys reach into adjacent markets including international.
The incumbent will be accountable building and sustaining customer relationships that drive revenue growth in alignment with the business strategy and to capture current and future market opportunities through utilization of existing enterprise capabilities as well as the formulation of newinnovative solutions.
This approach will build upon an emerging international business formulating an AI-first strategy and a plan to diversify market presence through organic and inorganic growth.
The incumbent must be a visionary leader who understands and remains current on the changes impacting the federal market and healthcare industry and have a deep understanding of the customer base existing and targeted. A proven understanding of the competitive landscape as well as the ability to recognize global opportunities across the federal market is essential. Heshe will cultivate their network of executives and industry thought leaders to build brand recognition and strength in the market with the key result being strong business growth. Furthermore the successful executive will be someone who has a track record of building successful solution-oriented businesses and who is a role model for servant leadership
Primary Responsibilities
Work across key activity areas that drive growth to optimize the business to work harmoniously to achieve optimal top and bottom line financial outcomes. Direct reports include leaders accountable for customer relationships growth strategy partner strategy and growth operations
Align the organization structure talent capabilities and operations to accelerate attainment of vision and growth targets
Provide leadership and direction in setting performance criteria ensure targeted training and development plans are in place to facilitate creation and maintenance of strategic relationships with clients and profitable business growth
Collaborate with and influence cross-functional teams across the full business development lifecycle
Develop and cultivate strategic relationships across targeted federal agencies
Identify market-specific andor regionalinternational priorities that drive growth and market differentiation
Demonstrate innovation in evaluating funding and pursuing market opportunities on where to compete what to offer and how to differentiate from competitive set
Well-versed in competitive landscape and identifies strategic alliances external and internal to drive market position
Spearhead the development communication and implementation of effective customer-oriented growth strategies and processes
Partner closely with Marketing and other business executives to strategically advance marketing efforts
Apply market sensitive insights that translate opportunities to solutions that drive sustainable profitable growth
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.