CHB Operations Leader

Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions.

At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. 

• Opportunities to build expertise in customs brokerage and global logistics

• Collaborative environment with strong team support

• Career development within a global organization

• Fast-paced role with ownership and learning opportunities

About the role

Supports a base group of client accounts by managing a team and or clients, expediting their shipments from start to finish by development of familiarity with their import programs and products; through and understanding of Customs regulations and international transportation; by coordinating file processing with team members and other Company work groups.  Directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation.  Executes these activities in support of the established Maersk Customs Services policies, goals, and objectives and in full compliance with CBP regulations. Serves as a subject matter expert for existing and new customers on CHB matters.   Other duties and responsibilities may be assigned which are "client specific" to satisfy special customer needs. These responsibilities are achieved by performance of the following duties personally or through subordinate team members.

Key Responsibilities:

• Complete responsibility for US the import customs brokerage process and superior customer service delivery for defined team within our CHB operation.  Sets organizational plans for the team along with owning the overall client experience.  Development of complete familiarity with client import programs and set organizational plans for the department on the handling of the specific clients, this includes the following:
• Products
  • Classifications and special customs details as required
  • Other government agency compliance requirements
  • Ensuring accurate accounting practices such as client invoicing and job accruals
  • Specialized client reports as needed
  • A/R status and collection efforts to ensure optimal cash flow
  • Carriers & Delivery Requirements as outlined
  • Client specific needs and requirements
• Measure and monitor results of the overall operation against KPI’s established regularly and systematically, reports these results to management and holds their direct subordinates accountable
• Responsible to ensure that KPIs are, at minimum met, for their assigned accounts through management of their team and support team with entry processing as required
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include driving employee engagement through training employees; planning, assigning, and directing work; participation in appraising performance; addressing complaints and resolving issues and or exceptions and putting corrective action in place.
• Diligent execution of duties in order to comply with Customs Brokers’ responsibilities under CFR FR 19, Section 111, Subpart C
• Utilize lean management tools to evaluate the team structure and plan for continual improvement of the efficiency and effectiveness of the group.
• Ensure compliance with applicable federal, state and local laws and regulations, adherence to company procedures and policies.
• Performs other position related duties as specified by management

​What We Are Looking For:

Operational leadership & service delivery focus: we are looking for someone who can lead day-to-day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.

• Education and Experience:

• Bachelor degree or equivalent work experience; HS Diploma or equivalent required
• 5-7 years of experience in the industry
• 2-3 years previous management experience

Technical Skills and Competencies Required:

• A strong execution minded manager with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems.
• Strong understanding of transportation industry
• Excellent communication skills can relate to people at all levels of an organization.
• A well organized and self-directed individual who is a team player, excellent conflict resolution and problem-solving skills.
• Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently
• Ability to train, coach, evaluate and mentor.
• Strong thought leadership and influencing skills, ability to engage multiple business units to develop solutions.
• Strong and current knowledge of technology platforms, MS Office products and ability to quickly adapt to new software.

Physical Demands & Work Environment:

  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. May need to travel, at short notice, across the US & Canada and occasionally overseas.

Your Impact

In this role, you will directly influence service delivery quality, customer retention, operational efficiency, and compliance standards. You will also contribute to team engagement and capability building while supporting the achievement of productivity and profitability targets within CHB operations.

Job Type: Full Time

Salary: $70,000 - $80,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.

#RPO #LI-JL3