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Chat Support Specialist

MK Wholesaler

Jackson, MS

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JOB DETAILS
SALARY
$22–$28 Per Hour
JOB TYPE
Full-time
SKILLS
Brand Marketing (Branding), Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Identify Issues, Multitasking, Online Chat, Problem Solving Skills, Product Support, Time Management, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Jackson, MS
POSTED
1 day ago
Full time or Part timeRemoteWeekends as neededWe are seeking a dedicated Chat Support Specialist to join our team and deliver exceptional customer service through live chat interactions. This role is vital in creating positive experiences by addressing inquiries, resolving issues, and providing timely assistance to our customers. If you have a passion for communication and problem-solving in a fast-paced environment, this opportunity is for you.ResponsibilitiesRespond to customer inquiries through live chat in a timely and professional manner.Diagnose and troubleshoot customer issues using available resources and knowledge bases.Document interactions and maintain detailed records of customer conversations.Identify opportunities to enhance customer experience and provide feedback to management.Work closely with other departments to ensure seamless resolution of customer concerns.Adhere to company policies and guidelines while maintaining a positive brand image.Participate in ongoing training and development to stay updated on product knowledge and support techniques.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer support or a related role, preferably in chat support.Excellent written communication skills with strong attention to detail.Ability to multitask and manage multiple chat conversations simultaneously.Strong problem-solving skills and a customer-focused mindset.Familiarity with CRM software and live chat platforms is a plus.Availability to work flexible hours, including evenings or weekends, as needed.

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MK Wholesaler

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