Chargeback Analyst

TekWissen LLC

Draper, UT

JOB DETAILS
SALARY
$28–$28
SKILLS
Accounts Payable, Accounts Receivable, Analysis Skills, Billing, Cash Flow, Cash Management, Chargebacks, Cloud Computing, Communication Skills, Customer Support/Service, Data Analysis, Detail Oriented, Diversity, Documentation, Financial Operations, Investigative Reports, Microsoft Excel, Reporting Skills, Risk, Risk Management, Small Business, Spreadsheets, Team Player, Workforce Management
LOCATION
Draper, UT
POSTED
2 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a cloud-based financial operations platform that helps small and midsize businesses automate accounts payable, accounts receivable, and payment workflows. It enables businesses to send invoices, pay bills, and manage cash flow digitally.
Job Title: Chargeback Analyst
Location: Draper UT 84020
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
This position will be a part of the Payment and Risk Operation team and will be responsible for:
  • Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
  • Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
  • Processing chargebacks recon (Updating status of chargeback and review status)
  • Communicate with customers regarding documentation requests via email and phone calls
  • Ensure Dispute milestones are met within a time frame
  • Data entries related to chargeback
Professional Experience/Background to be successful in this role:
  • Has at least 2 years chargeback of payment card risk management experience
  • Has at least 2 years customer service experience
  • Meet service level and performance requirements to deliver high quality work
  • Possesses strong data analysis and investigative reporting skills
  • Able to solve transaction or payment issues without complete process guidance
  • Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
  • Has strong skills of using Excel and other software to create spreadsheets, models and reports
  • Ability to make sound judgment calls
Competencies (Attributes needed to be successful in this role):
  • Embodies client core values
  • Fast Learner/Tech Savvy
  • Excellent Communicator
  • Reliable Team Player
  • Attention to details
  • Self Starter able to think outside of the box
  • Thrives in a fast pace environment
  • Independent decision maker with the ability to confidently back up actions.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/