Job Title: Change Management Quality Assurance Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity:
We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure the successful implementation of organizational changes. The successful candidate will work closely with project teams to assess, monitor, and improve change management processes while ensuring quality standards are met.
Responsibilities:
• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes • Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff • Supports the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives • Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes • Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed • Supports measurement and reporting for weekly and monthly meetings and as required • Identifies areas for improvement in practices and recommends solutions • Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution • Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.) • Supports the Lead in efforts ensuring high performance and quality are consistent • Supports the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs • Establishes goals and objectives for the team(s), running day-to-day operations for the assigned projects • Develop and implement quality assurance strategies and processes for change management initiatives • Conduct quality audits of change management processes, documentation, and outcomes • Collaborate with change management teams to ensure quality standards are met throughout project lifecycles • Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed • Assist the lead in ensuring timely approval for all types of changes • Closely work with engineering team for evaluation of change during approval and after deployment • Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done
Qualifications:
• TS/SCI with poly required • Bachelors degree in Computer Science, Information Technology, or equivalent experience • 5+ years of related work experience • Good working knowledge of the Service Management workflows and ITSM processes • ITIL V3 or 4 certification and training • Strong knowledge of change management methodologies and best practices • Excellent analytical and problem-solving skills • Strong attention to detail and ability to manage multiple projects simultaneously • Proficiency in data analysis and reporting tools • Excellent communication and interpersonal skills • Change Management certification (e.g., PROSCI, CCMP) preferred • Experience with project management tools and methodologies • Desired: Advanced ITIL certifications or training • Project Management Professional (PMP) certification • Working knowledge with ServiceNow • Experience in leading large process improvement projects • Experience with Agile methodologies • Good understanding of product release methodologies
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range: The proposed salary range for this position is: $86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.