Change Management Lead

Looking for experienced Change Managers with a strong background in IT Service Management and proven expertise in establishing and driving Change Management practices within the Healthcare industry.

Key Responsibilities

Lead and govern the end-to-end Change Management process in alignment with ITIL best practices.
Drive Greenfield implementation of Change Management processes, governance, workflows, and controls in healthcare environments.
Facilitate and manage Change Advisory Board (CAB) meetings.
Review, assess, and approve change requests based on business impact, risk, and compliance requirements.
Ensure successful planning, execution, and closure of Standard, Normal, and Emergency Changes.
Monitor Change Management KPIs, compliance metrics, and reporting requirements.
Collaborate with business, infrastructure, application, security, and operations teams to minimize service disruption.
Conduct post-implementation reviews and drive continual service improvement initiatives.
Support audit, regulatory, and compliance requirements within healthcare organizations.

Required Skills & Experience

6–8 years of overall IT experience with significant exposure to IT Service Management (ITSM).
Hands-on experience in Change Management within enterprise environments.
Proven experience in Greenfield implementation of Change Management processes in the Healthcare industry.
Strong understanding of: Change Management
Configuration Management (CMDB)
Major Incident Management (MIM)
Incident Management (IM)
Problem Management
Experience working with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
Strong stakeholder management, governance, communication, and reporting skills.
Ability to work effectively in a fast-paced and highly regulated environment.
Mandatory Certification

ITIL 4 Foundation Certified OR
ITIL V3 Foundation Certified

Added Advantage

Experience or knowledge in: Release Management
Configuration Management
Incident Management
Problem Management
Experience supporting healthcare IT transformation initiatives.
Exposure to service governance, compliance, and operational excellence programs.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

 “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”