Change Management Consultant

Job Title: Change Management Consultant - Global POS Transformation

Location

San Francisco Bay Area (Preferred)

Primary locations include Pleasanton, CA and San Francisco, CA

Work Arrangement

Hybrid - Candidates should be located in the SF Bay Area and available to work onsite in the Pleasanton office and San Francisco (2F) office as needed.

Pay Range: $70/hr-$77/hr on W2 (DOE)

Job Summary

We are seeking an experienced Change Management Consultant to lead organizational change efforts for a large-scale Global Point of Sale (GPOS) transformation initiative. This program will replace existing POS hardware (tablets/devices) and software platforms across multiple retail brands and store locations globally.

This individual will serve as the overall Change Lead responsible for driving adoption, organizational readiness, stakeholder engagement, and sustainable business transformation throughout the program lifecycle. The ideal candidate brings strong enterprise change management experience, exceptional stakeholder management skills, and the ability to navigate complex, cross-functional environments.

Retail industry experience and prior exposure to POS transformations are highly preferred.

Key Responsibilities

• Lead all Organizational Change Management (OCM) activities for the Global POS (GPOS) transformation program.
• Develop and execute enterprise-wide change management strategies, communication plans, and adoption initiatives.
• Conduct organizational readiness assessments and change impact assessments across business and operational teams.
• Analyze assessment findings and present recommendations to project leadership and executive stakeholders.
• Partner cross-functionally with Retail Operations, IT, Product, Training, HR, Store Operations, and Leadership teams.
• Identify organizational development and behavioral change risks that could impact successful deployment and adoption.
• Drive stakeholder engagement and alignment across multiple business units and leadership levels.
• Support deployment readiness activities for both hardware and software rollouts.
• Collaborate with training and enablement teams to ensure successful end-user adoption.
• Monitor change adoption metrics, resistance points, and readiness indicators throughout implementation.
• Facilitate workshops, leadership sessions, and change discussions with internal stakeholders.

Required Qualifications

• 6+ years of experience in Organizational Change Management or Change Consulting roles.
• Proven experience leading large-scale, enterprise transformation initiatives.
• Strong expertise in stakeholder management, organizational readiness, and impact assessments.
• Prosci Certification or formal PROSCI/ADKAR methodology training preferred.
• Experience driving change initiatives involving enterprise technology implementations.
• Excellent communication, facilitation, and executive presentation skills.
• Ability to work effectively within highly cross-functional environments.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Prior retail industry experience strongly preferred.
• Experience supporting Point of Sale (POS) system implementations or retail technology rollouts.
• Experience with hardware/device deployment programs is a plus.
• Previous experience with Gap Inc. or similar retail organizations preferred.

Additional Information

• Candidate should be comfortable working onsite in Pleasanton for device/lab-related activities as needed.
• Availability to attend meetings and collaborate onsite at the San Francisco (2F) office when required is expected.
• This role requires strong collaboration, adaptability, and hands-on engagement with both technical and business stakeholders.

Key Skills

• Organizational Change Management (OCM)
• PROSCI / ADKAR
• Stakeholder Engagement
• Organizational Readiness
• Impact Assessments
• Enterprise Transformation
• Retail Technology Rollouts
• POS Systems
• Communication Strategy
• Behavioral Change
• Executive Engagement
• Cross-Functional Collaboration

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

• Identifiers, such as name, address, and email address.
• Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
• Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
• Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

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