Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
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The Opportunity:
CACI is seeking a motivated individual for a Change and Configuration Manager opportunity. You will use your professional experience in Change Management and Configuration Management to define and administer enterprise processes utilizing ServiceNow. You will ensure daily end-to-end delivery of Configuration Management services while managing change initiatives effectively across the organization. Qualified candidates will have a current TS/SCI with Poly, excellent communication skills (verbal and written), and will thrive at performing holistic analysis across multiple systems and processes. This position is ultimately responsible for the technical integrity of work performed and deliverables associated with Change and Configuration Management. This is a highly visible position with an excellent opportunity for professional growth!
Responsibilities:
Configuration Management:
• Manage day-to-day activities of the Configuration Management process, including establishing priorities and work assignments
• Track compliance to policies and procedures and resolve/escalate any compliance issues
• Facilitate Configuration Management audits
• Review critical incident outage resolution results and responses, and dispositions of failed changes due to CMS-related issues
• Facilitate communication and engage business and IT management to encourage configuration management efforts and value proposition
• Engage with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
• Review and approve all changes to the CMS infrastructure where applicable
• Review and approve significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentor the organization on Configuration Management services, concepts, policies, and procedures
• Lead the Configuration Control Board (CCB) and enact changes as directed
Change Management:
• Navigate and process requests for change (RFCs) by aligning them with the customer’s strategic objectives
• Design, develop, and manage communications related to change initiatives to ensure all stakeholders are informed and engaged
• Conduct impact analyses, assess change readiness, and identify stakeholders across IT teams, system administrators, developers, and end-users
• Conduct thorough impact assessments to understand how changes will affect the organization, identifying potential risks and developing mitigation strategies
• Support the design and delivery of training programs to ensure employees are equipped with the skills needed to adapt to changes
• Administer and optimize ServiceNow for Change and Configuration Management processes
Qualifications:
Required:
• TS/SCI Poly
• Bachelor's degree with 7 years of related experience; or a Master's with 5 years of experience; an Associate's with 8 years of experience
• Demonstrated experience with ServiceNow administration and configuration
• Strong knowledge of ITIL framework and best practices
• Proven experience in Change Management and Configuration Management processes
• Experience leading Configuration Control Boards and Change Boards
• Strong analytical skills with ability to perform holistic analysis across multiple systems and activities
• Extensive experience using Microsoft suite of tools to include Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Highly organized with ability to juggle many tasks at once
• Intrinsically motivated and a self-starter
Desired:
• ITIL certification (Foundation, Practitioner, or Expert level)
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
• Experience with Configuration Management Database (CMDB) design and maintenance
• Project Management Professional (PMP) or similar project management certification
• Experience in mentoring and training teams on ITSM processes
• Previous experience in Program Integration
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400