Certified Medical Assistant (Remote-Contract) A TEAM OF DIFFERENCE MAKERS: At Author Health, we're revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don't just treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. At Author, inclusivity isn't a checkbox. It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, and we're creating a workplace where team members can show up as their full selves, too. If you're driven by purpose, ready to shake up the status quo, and eager to make a real impact in people's lives, we'd love to meet you. Let's build the future of mental health care together! The Certified Medical Assistant (CMA) The Certified Medical Assistant (CMA) plays a vital role in supporting virtual-first, multidisciplinary care for patients with serious mental illness and substance use disorders. This position is responsible for: • Initiating virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers. • Helping to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent. • Supporting staff to complete tasks such as vital sign collection, consent collection, recording, and scheduling of future appointments. • Working as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, and Facilitated telehealth coordinators to provide high-quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders. • Ensuring smooth patient and workflow within the department and assisting the patient care team in implementing the medical plan of care. Essential Functions • Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers. • Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent. • Support staff to complete tasks such as vital sign collection, consent collection, recording, and scheduling of future appointments. • Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, and Facilitated telehealth coordinators to provide high-quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders. • Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care. • Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. • Process incoming and outgoing calls in an independent and professional manner using sound clinical judgment. • Perform other duties as assigned or as they arise. Competency • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical patients, family, caregivers, and staff. • Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines. • Ability to understand medical/behavioral health/mental health terminology. • Ability to write clear notes in a patient's chart and assist with constructing patient-centered care plans. • Comfort with ambiguity and working in a new, fast-paced environment. Required Education and Experience • At least 1 year of experience directly related to the duties of the position • Minimum of two years' experience in a medical setting or one year experience in a behavioral health setting, or a comparable job classification • Prior experience working in behavioral health and/or with an elderly population is preferred • Prior experience working at a startup is a plus Preferred Education and Experience • Bilingual (Spanish-English or Haitian-Creole) preferred • Additional eligibility qualifications • Graduate and completion of an approved Medical Assistant Program Work Environment Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. They will also complete administrative duties on a computer provided by the company. Must have access to a HIPAA compliant, distraction-free area to complete phone and video calls. Physical Demands This role requires sitting for extended periods of time in front of a computer screen. The role must be able to lift up to ten pounds. Position Type and Expected Hours of Work Full time, 40 hours per week, Monday through Friday Other Duties Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Author Health is committed to a diverse and inclusive workplace It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records. Monday through Friday 9:30am - 6pm EST ( 8:30am - 5pm CST)