Certified Medical Assistant Scheduler

Job Title: Medical Assistant - Call Center Scheduler

Job Description

This role serves as a medical assistant within a call center environment, primarily supporting scheduling and patient coordination for the Victorville location. You handle a high volume of inbound calls, schedule appointments, relay lab results, process prescription requests, and address patient questions about preventive measures such as mammograms, wellness checks, and vaccines. You work extensively in the electronic health record (EHR) system, ensure accurate patient information, and support quality measures including HEDIS and star measures.

Responsibilities

• Efficiently manage approximately 50 inbound patient calls per day, providing accurate information about appointments, services, and basic medical details in a personable and professional manner.
• Schedule and update patient appointments for the Victorville location, ensuring accuracy in the electronic health record (EHR) and related systems.
• Take detailed messages and relay information, including lab results and provider instructions, in accordance with established protocols.
• Navigate Nextgen templates and other EHR tools to document encounters, update records, and support clinical workflows.
• Address patient questions regarding preventive measures such as mammograms, wellness checks, and vaccines, following guidelines and scope of practice.
• Collect and verify patient demographics and health insurance information, ensuring that records remain current and accurate across all systems.
• Run and confirm patient insurance eligibility for healthcare services and document the verification process.
• Update and maintain accurate patient records while ensuring compliance with HIPAA and all privacy and confidentiality regulations.
• Escalate patient concerns, complex issues, or urgent matters to department leadership or appropriate clinical staff as needed.
• Process prescription orders, refills, and lab requests as directed and authorized by providers, following established procedures.
• Assist with gathering and documenting information to support star measures, HEDIS, and other quality and compliance guidelines.
• Use computer systems, EMR, and CRM tools to track interactions, document outcomes, and support efficient call center operations.
• Collaborate with other certified medical assistants and team members to ensure consistent, high-quality patient service.
• Demonstrate strong customer service skills, maintaining a calm, empathetic, and solution-focused approach in all patient interactions.

Essential Skills

• Certified Medical Assistant (CMA) certification.
• Graduate of an accredited medical assistant program.
• High school diploma or equivalent.
• Minimum 2 years of experience as a medical assistant in a front or back office setting.
• Experience working with Electronic Medical Records (EMR) systems; ability to navigate and document in EHR platforms such as Nextgen.
• Strong customer service skills with the ability to manage a high volume of inbound calls professionally.
• Solid understanding of medical terminology.
• Ability to effectively communicate with individuals at all levels of the organization, including patients, providers, vendors, and other staff.
• Ability to maintain strict confidentiality and comply with HIPAA and other privacy regulations.
• Proficiency with computers and software applications, including Microsoft Office (Word, Outlook, PowerPoint) at a basic to intermediate level.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to use CRM tools and other call center applications to document and track patient interactions.

Additional Skills & Qualifications

• Associate degree preferred.
• CPR and first aid certification obtained within 60 days of hire.
• Experience in a call center or high-volume patient access environment is beneficial.
• Familiarity with quality programs such as HEDIS and star measures is a plus.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Comfort working within structured protocols while exercising sound judgment when escalating issues.

Work Environment

This is an onsite position based in Victorville, working in a clinical call center environment alongside a team that includes four other certified medical assistants. The standard schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role involves continuous use of computers, phones, EMR systems, and other digital tools to manage patient interactions and records. The dress code requires black scrubs, reflecting a professional clinical setting. The environment emphasizes collaboration, patient-centered service, accuracy, and adherence to healthcare privacy and quality standards.

Job Type & Location

This is a Contract to Hire position based out of Victorville, CA.

Pay and Benefits

The pay range for this position is $21.81 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Victorville,CA.

Application Deadline

This position is anticipated to close on Jun 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.