Certified Medical Assistant (Saraland)

Primary Job Functions:

1. General Responsibilities:
2. Greets all patients in a professional and welcoming manner
3. Assists with the completion of the assessment process of patients including but not limited to the following: height/weight, vital signs, and current medications for infoscriber.
4. Administers injections, observing the Six Rights of medication administration
5. Communicates effectively with the physician/CRNP regarding the consumer’s physical and mental condition
6. Interfaces with the multi-disciplinary team
7. Reports laboratory results to the physician/CRNP
8. Responds to patient phone calls in a timely and appropriate manner
9. Calls in prescriptions as directed by authorized prescribers
10. Facilitate PA’s for prescriptions
11. Updates patient medical records as needed
12. Assists in arranging hospital admissions and laboratory services
13. May assist collecting and preparing laboratory specimens
14. May assist instructing patients about medication and special diets
15. Authorizes prescription refills as directed
16. Draws blood as directed
17. Provides emergency care as needed (CPR, MindSet, etc.), according to the AltaPointe Policy & Procedures
18. Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
19. Effectively demonstrates the application of MA competencies
20. Ensures all releases are obtained and scanned into P.O.S. timely and accurately.
21. Researches all patients that present with no insurance through Medicaid and Medicare eligibility sites.
22. Verifies all insurance eligibility and enters accurate information in EHR
23. Makes copies, faxes documents and performs other related clerical duties as needed.
24. Adheres to professional code of ethics and to all 5 Star Customer Service Guidelines when dealing with Practice Manager, CRNP/Physician, Team Leader, co-workers and patients

2. Additional job duties depending on location may be as follows:
3. Distributes prescriptions from the doctor/CRNP/PA to the consumer.
4. Assists with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of income.
5. Completes admissions, discharges, and transfers as needed.
6. Coordinates appropriate services for consumers in crisis.
7. Performs relief for other staff members.
8. Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
9. Responsible for obtaining, sending and receiving outside medical record requests for the clinic.
10. Maintains logs for outside records sending and receiving to close the loop as appropriate
11. Scans, attaches and tags appropriate medical staff once records are received.

3. Supervision and Consultation:

1. Seeks clinical supervision and consultation needs
2. Accepts and employs suggestions for improvement
3. Actively works to enhance clinical skills

4. Clinical Record Keeping:

1. Documents in a timely fashion per AltaPointe/Accordia Health policy
2. Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
3. Documents legibly

5. Courteous and respectful attitudes towards consumers, visitors and co-workers
   1. Treats consumers with care, dignity and compassion
   2. Respects consumer’s privacy and confidentiality
   3. Is pleasant and cooperative with others
   4. Assists consumers and visitors as needed
   5. Personal values don’t inhibit ability to relate and care for others
   6. Is sensitive to the consumer’s needs, expectations and individual differences
   7. Is gentle and calm to consumers and families

6. Administrative and Other related duties as Assigned:

1. Actively participates in Performance Improvement activities
2. Actively participates in AltaPointe/Accordia Health committees as required
3. Completes assigned tasks in a timely manner
4. Accesses appropriate community resources according to consumer needs
5. Follows AltaPointe/Accordia Health Policy & Procedures
6. Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops
7. Other duties as assigned

 Physical Requirements of the Job: 

• There is frequent standing while getting files, paperwork, and handing out medication.
• Sitting is frequent by nature and up to 5-10 minutes; however, extended sitting could be up to 1.5 to 3 hours for documentation.
• Squatting and/or lunging frequently to stock supplies and retrieve needed material from file cabinets and book shelves.
• Fine manipulation for writing, handling paperwork, and dispensing medications to consumers.
• Pushing and/or pulling force up to 1-5 pounds force, horizontally, to open file cabinets and place binders on book shelves.
• Lifting various ranges from the floor to overhead with weights up to 1-5 pounds frequently.
• Any other duties as assigned by supervisor

Minimum Qualifications:

Possesses current certification for a Certified Clinical Medical Assistant or equivalent and previous medical/health front desk experience preferred. Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity. Must have the ability to communicate verbally, withstand continual deadlines, concentrate, and maintain accuracy in spite of frequent interruptions. Knowledge in topics, outlined below, to be attained within (6) six months of employment:

• General knowledge of nursing care across lifespan
• General knowledge of psychiatric disorders for child, adolescent, and adult populations
• Knowledge of medical terminology
• Familiarity of pharmacology
• Demonstration of safe medication administration practices including IM injection
• Knowledge of crisis intervention
• Knowledge of utilizing electronic health record
• Knowledge of cultural diversity
• Knowledge of Trauma Informed Care Principles
• Basic clerical skills
• Use of standard office equipment including computers, photocopy and facsimil