Certified Medical Assistant

POSITION SUMMARY

Provides clinical and administrative support within scope of practice to ensure safe, effective, and compliant patient care in an outpatient setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform clinical duties in accordance with established protocols, policies, and scope of practice.
• Obtain and document vital signs, including blood pressure, height/length, weight, and other measurements as appropriate.
• Prepare patients for examination, including documentation of chief complaint, medical history, and medication reconciliation for provider review.
• Perform point-of-care testing (e.g., EKG, glucose, HbA1c, urinalysis) as ordered and within scope of practice.
• Perform specimen collection, including phlebotomy, as ordered by a licensed provider.
• Process and handle laboratory specimens in accordance with regulatory and safety standards.
• Document all patient care activities accurately and timely in the electronic medical record.
• Support clinical quality and regulatory measures by ensuring required documentation is completed.
• Maintain exam rooms, equipment, and supplies in accordance with infection prevention and control policies.
• Clean and disinfect exam rooms between patient visits following established protocols.
• Support patient flow and clinic operations to promote timely care delivery.
• Communicate delays or issues to appropriate staff and patients as needed.
• Perform pre-visit planning by ensuring required documentation, test results, and reports are available.
• Obtain and manage external medical records as required for continuity of care.
• Manage assigned electronic tasks, work queues, and messages in accordance with workflows.
• Perform administrative duties as assigned, including scheduling, registration, and phone support.
• Verify insurance eligibility and obtain referrals as required.
• Collect and process patient payments in accordance with organizational policies.
• Maintain confidentiality and safeguard patient information in accordance with HIPAA.
• Participate in maintaining a safe work environment and report incidents per organizational policy.
• Assist clinical and administrative staff to support daily operations and ensure continuity of care.

OTHER DUTIES

• Perform additional duties as assigned.
• Participate in opening and closing procedures as required.

SKILLS & ABILITIES

• Ability to perform duties in accordance with established policies and procedures.
• Ability to maintain accurate and timely documentation.
• Ability to manage multiple tasks in a clinical environment.
• Effective communication and organizational skills.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Current national certification as a Medical Assistant (CMA).
• Current Basic Life Support (BLS) and CPR certification.