Certified Medical Assistant (CMA) Duke Urgent Care-Knightdale

At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization. • Nurses from each hospital are consistently recognized each year as North Carolinas Great 100 Nurses. • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. • Duke University Health System has 6,000+ registered nurses.

Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility)

Duke University Health System - Duke Urgent Care-Knightdale seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together.

Department Profile: Duke Urgent Care Knightdale is a dedicated urgent care clinic that provides comprehensive medical care for infants, children, and adults with minor injuries and illnesses. Our experienced team of doctors is available to treat a variety of conditions when your primary care provider is unavailable, during after-hours, or when your health concern is not severe enough to require emergency services. We offer a convenient and efficient alternative for patients seeking prompt medical attention in a comfortable, accessible setting. Whether its a minor injury, illness, or a non-emergency medical need, Duke Urgent Care Knightdale ensures quality care without the long wait of an emergency room visit.

Clinic Location and Hours: 162 Legacy Oaks Dr Suite 102, Knightdale, NC 27545 Open 8am - 8pm Monday to Sunday

Job Summary: The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Administrative Duties: • Answer telephones • Greet patients • Update and file patient medical records • Fill out insurance forms • Handle correspondence • Schedule appointments • Arrange for hospital admissions • Arrange for laboratory services • Handle billing and bookkeeping

Clinical Duties: • Assist medical and nursing staff in a variety of tasks including: • Taking medical histories and recording vital signs • Explaining treatment procedures to patients • Preparing patients for examinations and procedures • Assisting the physician during the examination and procedures • Collecting and preparing laboratory specimens • Performing basic laboratory tests on the premises • Disposing of contaminated supplies • Sterilizing medical instruments • Promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record • Preparing and administering medications as directed by a physician • Authorizing drug refills as directed • Telephone prescriptions to a pharmacy • Drawing blood • Preparing patients for x-rays, tests, and procedures • Taking electrocardiograms • Removing sutures/staples • Changing sterile and non-sterile dressings

Required Qualifications: Education Level I:

• Graduation from accredited Medical Assistant program strongly preferred.
• High school or GED graduation required.

Education Level II:

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.

Education Level III:

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.

Experience Level I:

• No experience required.

Experience Level II:

• Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Experience Level III:

• Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification: Level I:

• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.

Level II:

• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.

Level III:

• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.

Knowledge, Skills, and Abilities:

• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions.
• Age-specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry.
• Able to document and communicate pertinent information.
• Ability to establish and maintain effective working relationships with patients and clinic staff.
• Typing skills.
• Medical terminology.

Levels II and III:

• Ability to independently seek out resources and work collaboratively.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.