We are hiring for:
Certified Investigator
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Certified Investigator is responsible for conducting thorough, timely, and objective investigations of reportable incidents in accordance with the Office of Developmental Programs (ODP) Incident Management Bulletin and RHA Health Services policies. This role partners closely with the Incident Manager and cross-functional teams to support continuous quality improvement, regulatory compliance, and risk mitigation across all IDD programs.
In addition to investigative responsibilities, this position supports staff training, compliance oversight, quality assurance activities, and risk management initiatives to promote the safety, dignity, and well-being of individuals supported by RHA.
DUTIES AND RESPONSIBILITIES:
Incident Intake, Investigation & Regulatory Compliance
- Conduct objective, comprehensive investigations of reportable incidents in compliance with ODP Incident Management Bulletin requirements.
- Participate in all stages of investigations involving suspected abuse, neglect, exploitation, or misconduct by staff, family members, guardians, or others.
- Collect, review, and analyze evidence, including interviews, documentation, and on-site assessments.
- Maintain strict confidentiality and adhere to all applicable regulatory, legal, and ethical standards.
- Immediately respond to urgent investigations.
- Collaborate with internal leadership, Human Resources, external providers, and regulatory agencies throughout the investigative process.
- Ensure investigations are completed in accordance with required timelines, including submission of final reports within the 30-day timeframe.
- Identify trends and patterns in incidents and recommend corrective and preventive actions.
- Support development and implementation of risk mitigation strategies.
Training & Education
- Provide training and technical assistance to staff related to incident management, abuse prevention, reporting requirements, and compliance procedures.
- Support staff understanding of regulatory expectations and investigative best practices.
- Monitor regulatory updates and adjust training materials and programs to reflect changes in ODP regulations, policies, and guidance.
Audit, Quality Assurance & Compliance Support
- Support quality assurance initiatives through monitoring, analysis, and reporting of incident trends.
- Make recommendations for process improvements.
- Assist with internal and external audits, licensing reviews, and accreditation activities.
- Ensure investigation records are properly maintained, secured, and accessible for compliance reviews.
- Support the integration and implementation of organizational quality assurance policies, procedures, and state-specific regulatory requirements.
- Promote adherence to contractual and accreditation standards across all programs.
Safety, Risk Management & Crisis Response
- Participate in monthly Safety Committee meetings and quarterly Incident Management meetings.
- Collaborate with operational and clinical teams to implement risk-reduction strategies that enhance program safety.
- Support crisis intervention protocols and response strategies as identified in individuals’ treatment and support plans.
- Contribute to organization-wide initiatives focused on safety, prevention, and regulatory readiness.
Other Responsibilities
- Perform other duties as assigned.
- Travel to program sites and training sessions as needed.
Supervisory Responsibilities
This position has no supervisory responsibilities.
MINIMUM QUALIFICATIONS:
- Associate’s or Bachelor’s degree in criminal justice, social work, human services, healthcare administration, or a related field (preferred).
- Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities (IDD) field.
- Required: Certified Investigator under Pennsylvania ODP guidelines, or willingness to obtain certification upon hire.
- Prior experience as a Certified Investigator and in Quality Management preferred.
- Demonstrated knowledge of ODP Incident Management regulations and compliance standards.
- Strong investigative, analytical, and report-writing skills.
- Ability to manage multiple investigations under strict deadlines while maintaining accuracy and objectivity.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to collaborate effectively with internal teams, providers, and regulatory partners.
- Proficiency in Microsoft Office Suite and electronic documentation systems.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
- Frequent use of standard office equipment, including computers, phones, and other peripherals.
- Ability to lift and carry items within a reasonable weight range, if necessary.
- Regular use of technology and exposure to prolonged periods of screen time.
RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
Pre-employment screening:
- Complete criminal background
- Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
- Drug testing
- Education verification and other credentialing based on position requirements.
- Proof of employment history or references (if required)
- Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.
We offer the following benefits to employees:
- Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
- Employee perks and discount program: to help you save money!
- Paid Time Off (full-time employees only)
- Health/Insurance (full-time employees only)
- 401(k) retirement savings program
- Wellbeing Programs: Physical, Emotional and Financial
- Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
- Training: Free CPR, first aid, and job-specific training opportunities
*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.