Position Overview

Job Responsibilities

• Epic Beacon certification required to be considered , with demonstrated proficiency in additional Epic modules or applications.
• Ability to independently prepare and deliver workflow and functional demonstrations.
• Strong troubleshooting and analytical skills with the ability to perform high quality system build work with minimal supervision.
• Serves as a Subject Matter Expert (SME) for assigned applications/modules within projects and initiatives.
• Acts as a resource and mentor for Analyst I staff, offering guidance on decision making and work prioritization.
• Thorough understanding of organizational policies, procedures, and operational workflows, including upstream/downstream impacts of build decisions.
• Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams.
• Skilled in leading end user learning sessions, facilitating meetings, and framing decisions using appropriate analysis and presentation methodologies.
• Growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces, with awareness of key contacts for collaboration.
• Robust understanding of end to end business unit workflows (e.g., Clinical, RCO), with the ability to align build decisions with healthcare policy and organizational processes.
• Demonstrated ability to troubleshoot and resolve complex issues that span multiple teams, developing new solutions with minimal assistance.
• Effective at identifying and engaging key stakeholders, presenting options with pros/cons, and providing clear recommendations.
• Proven experience leading activities such as huddles, lean initiatives, peer training, and end user support workflows.
• Recognized as a go to resource for reviewing vendor updates, upgrades, change management impacts, and project related build.
• Actively participates in departmental learning, seeks and applies feedback, and self assesses skill gaps for continuous professional development.
• Contributes to improving work methods, team performance, and organizational outcomes through innovative thinking and collaboration.
• Demonstrates a strong team first mindset, proactively assisting colleagues, escalating issues appropriately, and putting IS and organizational goals above self interest.
   

Position Qualifications

Minimum Required:

• Two to three (2-3) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience
  • OR
• Demonstrated competency in Applications Analyst I role
• For Epic roles: Current Epic certifications Epic Beacon and Epic Ambulatory
  • OR
• Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.

Preferred:

• Bachelor’s Degree in a related field (information technology or clinical/healthcare fields)
• Current Epic certification(s)

Location
Remote Role
Binghamton, NY , Johnson City, NY 13790

There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple facilities. Hiring manager will clarify expectations during the interview process.