| Location | Murfreesboro, TN |
| Salary | $40,656–$49,804 Per Year |
Certification Analyst 2
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Job Title
Certification Analyst 2
Department
Enrollment Technical Services
Salary
$40,656 - $49,804; commensurate with experience
Job Summary/Basic Function
The Certification Analyst clerical position is responsible for processing undergraduate applications using our 3 software/CRM systems of Slate, Banner, and Banner Document Management (BDM) while securely utilizing sensitive/PII information. Another key component is understanding how the systems are interconnected and how to ensure data is kept in sync. The highly detail-oriented nature of the position requires one to be knowledgeable in the procedures and policies of the university as well as applicable laws. The position will process undergraduate applications following detailed procedures to make an accurate admission decision based on established criteria. The application processing includes maintaining electronic student files, reviewing records for possible duplicates and identifying them for consolidation, determining residency, converting/calculating GPAs based on a 4.0 scale, determining the accurate application type (dual enrollment, freshman, transfer, etc.), monitoring students' admission status, making acceptance decisions, and providing answers for applicants, parents, and other MTSU staff. Therefore, excellent communication skills with internal and external stakeholders is essential. Microsoft products such as Excel, Word, OneNote, Teams, and Outlook will be used.
Accuracy is critical in this role, not only for correctly admitting an applicant, but also in understanding the position is serving as the first impression to the applicant and their family, which impacts their decision to attend MTSU. Those who are detail-oriented, problem solvers, and talented in solving mysteries will thrive in this high-volume clerical position. The Undergraduate Admissions Office has 14 members of which 8 are on the Certification Analyst team.
Required Education
High School diploma or High School Equivalency (HSE) required.
Required Related Experience
Two (2) years progressively responsible secretarial/clerical/office experience or equivalent required.
Desirable Related Experience
Bachelors degree preferred.
Documents Needed to Apply
Cover Letter & Resume Required
MTSU offers a comprehensive benefits package, including but not limited to the following:
Click here for additional information.
MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email hrs@mtsu.edu.
Application Review Date: August 4, 2026