You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Days, Schedule: Monday - Friday 8:45am to 5:15pm
Position Summary
Responsibilities
• Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.
• Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
• Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
• Handle all patient issues in accordance with best practices, escalating as needed.
• Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
• Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse Protocol
• Register and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns MyChart Navigation
Requirements
• High School Diploma or GED
• One (1) year customer service experience required
• Possess proficient computer skills operating multiple systems in a windows-based environment
• One (1) year office, clerical, or call center experience; in a medical setting preferred.
• Knowledge of medical terminology, and medical insurance preferred
• Electronic Medical Record experience; EPIC preferred.
• Familiarity with data entry and complex scheduling preferred
Why MultiCare?
• Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
• Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
• Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for al l - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Belonging for al l - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
• Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life
Pay and Benefit Expectations
Associated benefit information can be viewed here .