Overview
Lead with Compassion. Guide Teams. Support Families in Need.
Oversee the day-to-day operations of the Centralized Bereavement Team, ensuring exceptional support for patients and families across multiple branches. Provide leadership by managing team performance, training staff, approving time and PTO requests, and assisting with overflow calls. Carry a caseload when needed, coordinate bereavement services, and maintain compliance with organizational policies and the Conditions of Participation (CoPs).
As a Centralized Bereavement Coordinator Manager, You Will:
Direct daily workflow, including taking overflow calls, training team members, approving time-off requests, and dispatching coordinators for visits.
Participate in providing bereavement support through phone contact, correspondence, and other personalized services.
Complete bereavement assessments in alignment with CoPs and organizational policies.
Maximize access to resources such as volunteers, support groups, and community referrals.
Maintain accurate and timely bereavement charting and ensure team compliance with documentation standards.
Prepare monthly summary reports of activities, projects, and case closures.
Contribute to the hospice's quality assessment and performance improvement initiatives.
Represent the organization in marketing bereavement services to the community and referral sources.
Provide consultation and training to bereavement staff in other offices.
Support the bereavement needs of staff and volunteers.
Collaborate with interdisciplinary team members to develop and coordinate family bereavement care plans.
Perform additional duties as assigned.
About You
Qualifications - What You'll Bring:
High school diploma or equivalent required.
Graduate degree preferred if providing counseling.
Formal training in life-threatening and chronic illness, grief, and loss.
Minimum 1-year clinical experience in a multidisciplinary setting
At least 1 year in a healthcare setting
Three or more years of team leadership experience.
Clinical experience in life-threatening and chronic illness, grief, and loss.
Counseling experience
Strong knowledge of terminal illness, hospice care, and psychosocial dynamics related to illness and death.
CPR certification.
Valid driver's license and current automobile insurance.
Preferred Experience (Not Required):
Undergraduate degree in a human services field
At least 1 year experience in hospice, home health, community care, or hospital.
3 years experience in multidisciplinary setting.
Individual, family, and group therapy counseling experience.
Advanced counseling certifications or licensure.
Previous experience leading a centralized or multi-location support team.
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary Range - $28.20/hour - $32.20/hour
Full Time Employee Benefits:
Medical, Dental, Vision
Wellness Program and Resources
401k match
PTO
FMLA, ADA and other federal and state required leaves
Short/Long Term Disability
HSA Contribution
Mileage or Fleet Car Program
Cell Phone Reimbursement (for eligible roles)
Short Term Incentive (for eligible roles)
Tuition Reimbursement
We Offer
Benefits for All Associates (Full-Time & Per Diem):
Additional Full-Time Benefits:
Apply today and help support compassionate care that makes every moment count.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
ReqID: 2026-139548 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice