Center Technician I (27328)

POSITION SUMMARY

Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, plasma collection, apheresis recruitment and rebooking of donor appointments. Monitors donor recovery and provides adverse donor reaction care management. Also responsible for use and care of various pieces of equipment and performing daily quality control.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Treats customers (internal and external) with dignity and respect in a friendly and professional manner.
• Performs all assigned duties in compliance with internal Standard Operation Procedures (SOPs) and external regulations. Brings compliance and safety issues to the attention of management.
• Maintains good attendance and punctuality in accordance with the attendance policy.
• Performs duties related to the collection and handling of plasma products (e.g. computerized medical history screening, plasma phlebotomy collection including handling donor recovery and adverse reactions, loading, set-up and tear down of equipment; packing, handling of blood products and performing daily quality control). Cleaning, stocking and some maintenance.
• Collects apheresis pre-donation samples, donor retest and other samples as requested.
• Works as part of a team to achieve daily team production goals.
• Demonstrates excellent communication skills in accordance with current customer service standards to represent a positive image for the organization.
• Maintains complete and accurate records related to donor procedures, quality control, cleaning records and training documentation.
• Actively recruits donors for apheresis donation and educates donors regarding promotions and new initiatives (e.g. ExpressPass, PlasmaShare, Inc. App, etc.).
• Works at plasma center to support the production goals and meeting donor plasma needs.
• Performs other duties, at the discretion of management, as assigned.

CUSTOMER INTERACTION/PROBLEM-SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer's needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional, and friendly manner. Must maintain a standard of conduct that is supportive of mission and values. Demonstrates a moderate level of problem-solving skills.

COMPLEXITY

Work involves mostly duties that involve related steps, processes, or methods, requiring the employee to make choices and recognize differences in a few easily recognizable situations, such as differences in fact, sources of information, or kinds of transactions or entries. Occasionally, work includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done require analysis of the subject in each assignment, and chosen courses of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION

The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents. Employee plans and executes steps to complete the assignment, following instructions, policies, and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness, and conformity to policy. Methods used by the employee are not reviewed in detail. Occasionally, the supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee, with some opportunity for the employee to interpret policy, or determine approaches and methodology for accomplishing assignments.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have good customer service and interpersonal communication skills.
• Must have proficient computer skills.
• Basic math skills (related to determining donor eligibility, recognition, and collection information).
• Ability to read and comprehend written procedures and instructions.
• Ability to work flexible shifts.
• Ability to work in a team environment and participate as an active team member.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Integrity to admit error (or possible error) which could result in the release of an unsafe product.

EDUCATION

High School Diploma or General Education Diploma (GED) required.

Optional: Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate or similar military experience/certification.

EXPERIENCE

Minimum 6 months customer service experience is desired. Bilingual (Spanish) is preferred.

CERTIFICATES, LICENSES, ETC.

CPR Certification is required.

PHYSICAL DEMANDS

Refer to ADA checklist attached for physical demands.

WORK ENVIRONMENT

Work environment with moderate noise level.

May be exposed to freezing temperatures for short periods of time.

Potential occupational exposure to bloodborne pathogens.

PlasmaShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

EEO is the Law. For more EEO information about applicant rights click here.

Our organization participates in E-Verify, for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with PlasmaShares established guidelines.