Job Summary
Center Support Supervisor
TeemaGroup
Full-time
In-Office | San Jose, CA, United States
Role Summary
Under the direction and supervision of the Program Manager, the Center Supervisor provides comprehensive operational and leadership support to a healthcare center. This role oversees daily center operations, supervises administrative support staff and center-based Caregivers, and ensures high-quality patient care, staff performance, and exceptional customer service. The Center Supervisor plays a key role in advancing organizational goals, fostering a positive team culture, and supporting efficient, patient-centered operations.
Duties
Provide supervision, leadership, coaching, and direction to center-based Caregivers and administrative support staff.
Develop, schedule, and implement effective staffing plans to meet operational needs.
Lead recruiting, orientation, training, performance evaluations, disciplinary actions, and terminations as necessary.
Promote staff development, employee recognition, and a culture of exceptional customer service.
Ensure Caregivers and support staff perform duties effectively through ongoing coaching and training.
Manage timecards and complete administrative duties related to payroll.
Supervise additional staff as assigned and provide leadership to other administrative support roles as identified by the Program Manager.
Oversee daily center operations, including patient care, internal appointments, transportation coordination, meals and snacks, and supply management.
Generate reports and complete required electronic health record (EHR) documentation.
Collaborate with other supervisors and actively participate in required meetings.
Partner with the Program Manager to support quality programming, efficiency, and cost-effectiveness.
Maintain active involvement in community outreach and promotion, including occasional after-hours events.
Participate in administrator on-call rotations to provide after-hours coverage within the assigned region.
Actively engage in disaster preparedness planning and Incident Command System (ICS) training.
Perform other related duties as assigned.