Center Operations Manager 1
Octapharma
West Milwaukee, WI
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JOB DETAILS
LOCATION
West Milwaukee, WI
POSTED
30+ days ago
Job Summary
This role will manage the daily donor center operations.
This is What You’ll Do
• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards.
• Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA).
• Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices.
• Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment.
• Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness.
• Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs.
• Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management.
• Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations.
• Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices.
• Act as a Designated Trainer, conducting on-the-job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs.
• Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness.
• Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives.
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity.
• Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed.
• Perform other related duties as assigned.
This is What it Takes
• High School Diploma, or equivalent (GED) with 12 months applicable experience.
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management preferred including recruiting, training, etc.
• Trained in all production areas.
Physical Requirements
• Ability to sit or stand for extended periods of time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel as necessary.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.
• Ability to travel up to 20% via airplane and vehicle (if applicable).
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
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Do Satisfying Work. Earn Real Rewards and Benefits
We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time
About the Company
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