Center Manager (RBT) - Center Based FULL-TIME

CENTER MANAGER (RBT) LOCATION: Eldersburg, MD (Center - FULL TIME POSITION) 8:15A - 4:45P

Why Choose Advancing Beyond the Spectrum?

• Competitive annual salary with a consistent semi-monthly pay schedule
• Annual performance reviews with opportunities for compensation growth based on performance and contributions
• Continuing education and professional development stipend for both in-house and external learning opportunities
• Leadership development and career advancement opportunities within a growing organization
• Collaborative and supportive team culture focused on employee success
• Meaningful opportunity to lead, mentor, and make a lasting impact on staff, clients, and families
• Comprehensive benefits package, including medical, dental, and vision options
• Generous PTO program based on tenure
• Work-life balance supported through manageable workloads and strong team collaboration

COMPANY OVERVIEW

Advancing Beyond the Spectrum (ABS) was founded to provide the highest quality, evidence-based practices for children with developmental delays. We create cooperative partnerships between home, school, and community. Our services are predicated on the study of Applied Behavior Analysis with our goal being to help children move beyond labels and into futures that include meaningful social relationships, academic success, appropriate behaviors, and effective communication. 

In order to achieve this mission, we employ the best ABA professionals in the Baltimore & DC Metro areas who have the passion, compassion, and service-first mindset to serve our clients and their families. We provide our employees with all the tools and support needed to set them up for success in order to provide the best outcomes possible for our clients and our communities.

JOB SUMMARY

The Center Manager is responsible for overseeing and managing the day to day operations at one of our centers. This person is responsible for overseeing all cases in the center, RBT performance, and collaborating with BCBAs to monitor program progress. The Center Manager also supervises RBT by running fidelity checklists on each client to ensure treatment fidelity. If fidelity is in question they will spend extra time training the RBT. This person must have strong clinical experience and perspective on Applied Behavior Analysis and how it relates to individuals with Autism along with strong knowledge of ABS policies and procedures. The Center Manager is a high-level administrator that is a member of the Bel Air leadership team and reports to the Center Director.  

Duties for this position include (but are not limited to)

Clinical Duties for this position include–

• Coverage for clients sessions as needed.
• Supervising and running fidelity check twice a month per client. 

Managerial Duties for this position include:

• Providing feedback to RBTs when needed. 
• Assisting in bi-annual performance reviews.
• Ensure that BCBAs are compliant with session note conversions. 
• Analyzing problems and identifying alternative solutions/ projecting consequences of proposed actions.
• Coordinate with the clinical team to ensure proper training of staff.

Administrative Duties for this position include:

Operations & Communication:

• Welcome all visitors into office
• Answer incoming phone calls and monitor center email and voicemail boxes. Respond to questions and redirect messages to appropriate staff as needed
• Entering center RBT hours into Gusto on a daily basis and auditing to confirm they match Central Reach billable hours
  • This task involves access to confidential personnel information.  It must be completed in a secure and private setting (eg. in the reception area with the door closed). Personnel and payroll information is confidential and proprietary company information and must be protected and not shared with others.
• Copy, scan, file and organize documents 
• Print materials for, and compile orientation binders
• Input schedules into Central Reach for RBTs access to sessions
  • Check session notes for signatures
• General communications with parents regarding schedules and services as needed
• Schedule and send center staff reminders as needed
• Running monthly meetings with Center team
• Assist with new hire orientation
• Participate actively in the hiring process of RBTs, BCBAs, and BCaBAs in the Bel Air center.
• Communicate with ABS administrative teams including Finance, Billing, Human Resources, and Training as needed.
• Assists in purchases and budgeting with the Center Director
• Assists in making and editing Center policies
• Lead development of Center programs
  • Small groups (social times, circle times, etc)
• Effectively communicate needs, policies, and any non clinical needs or issues to clients. 

Facility & inventory:

• Evaluate and report general office supply needs
• Ensure that supplies are stocked in appropriate areas on a daily basis (Supplies include printer ink, toner, bathroom supplies, cleaning/sanitation supplies and PPE (gloves, masks, etc.), CPA folders, etc.
• Ensure that office is kept clean and orderly by following daily cleaning checklist
• Assist in maintaining supply room and kitchen organization
• Assist in refrigerator clean out at the end of each week 

• Mail and packages
  • Receive and sort incoming mail and packages on a daily basis
  • Communicate deliveries with appropriate staff as needed
  • Process outgoing mail and packages as needed
• Staff trainings/meetings/town halls (1x month)
  • Assist with logistics and preparations as needed
  • Attendance is required
• Additional administrative tasks may include:
  • Creating spreadsheets, documents, forms and presentations
  • Report uploads
  • Data entry
  • Co-pay and client signature collection
  • Covering with client for RBT lunch breaks if needed

Preferred Experience:

• Experience serving in a leadership/management role for an ABA provider 
• Experience collaborating with RBTs and BCBAs
• Experience working with multiple funding sources 
• A history of work with children, adolescents, young adults, and/or families both in clinical settings. 
• Specific training/experience in developmental disabilities and Autism Spectrum Disorders 
• Proficiency with ABA Data Collection and Practice Management systems such as Central Reach 

Additional Eligibility Requirements:

• Must be able to communicate effectively, professionally, and openly both verbally and in writing
• Must demonstrate strong organizational skills, be detail oriented, and demonstrate an ability to maintain confidential records, prepare reports, and reliably develop timely correspondence related to work according to agency standards
• Must have the ability to work independently
• Schedule from 8:15A-4:30P, but must be able to work irregular hours when necessary to include some weekends
• Must meet the physical requirements of the position, to include lifting of clients, packages, or equipment, accessing non-barrier free premises, and utilizing physical management techniques when necessary
• Must have reliable transportation, a valid driver's license, and satisfactory driving record
• Able to pass criminal background check

QUALIFICATIONS AND SKILLS

• Managerial skills and diplomacy
• Delegation
• Process management and improvement
• Reporting

REQUIREMENTS

• Logistical Requirements
  • A passion for helping children, a positive attitude, and dedication to clinical integrity are critical. 
  • To be successful in the role you should have ABA experience in both clinical and home settings Excellent computer skills, including Google Apps (Docs, Sheets, Slides), CentralReach, Monday.com, Microsoft Apps (Word, Excel, PowerPoint)
  • Reliable transportation & valid car insurance required. 
  • Fluency in English required, bilingual preferred
  • A proven history of working in a clinical setting serving people with developmental disabilities showing a commitment to individualized services, evidence-based practice, and positive behavior support must be evident.
• Professional Requirements
  • Follows the policies & procedures, and embodies ABS Core Values
  • Comfortable providing constructive feedback to peers
  • Knowledge of basic accounting principles
  • Excellent verbal and written communication skills
  • Excellent organizational and leadership skills
  • Good analytical/critical thinking

BENEFITS:

• Generous compensation & bonus structure with potential to earn over $100k
• Career advancement and growth opportunities
• Medical insurance coverage through Carefirst BCBA, company pays 50% of premium for employee + dependents for all plan options
• Dental insurance coverage through Guardian Life
• 401k with 4% company match
• Flexible work schedule
• Manageable regionalized caseloads, with mileage reimbursement available
• Some remote work available!
• Free CEUs for topics of interest
• New provider & maintenance credentialing provided, CAQH support, Medicaid ePrep credentialing
• In-house billing and scheduling support
• Extensive field training/residency program upon hire
• Group and 1:1 training provided
• Registration for one annual domestic and/or international ABA conference
• Company-provided Macbook Pro, iPhone, and other equipment needed for the job
• Paid time off, paid sick & safe leave, paid parental leave, paid company holidays, and paid time off last week of the year
• Professional development + leadership training provided
• Quarterly/Annual bonus + PTO accrual opportunities

Preferred Experience:

• Experience serving in a leadership/management role for an ABA provider. 
• Experience collaborating with RBTs and BCBAs.
• Experience working with multiple funding sources. 
• A history of work with children, adolescents, young adults, and/or families both in clinical settings. 
• Specific training/experience in developmental disabilities and Autism Spectrum Disorders. 
• Proficiency with ABA Data Collection and Practice Management systems such as Central Reach.