Job SummaryCore to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant MA plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. She will be expected to assist in assessing patients health conditions including performing routine diagnostic testing during appointments.The MA-Float may be asked to provide coverage outside of their primary center.DutiesResponsibilitiesConduct intake with patients measuring and recording vital signs patient interview and medical history perform examinations and routine screenings ensuring patients are informed and all questions and concerns are addressed for eachprocedure.Critically listen and engage with patients throughout appointment ensuring needs andor changing in patient conditions are reported to PCP specialists andor other clinical personnel.Perform all tasks with a hyper focus on patient experience including processing of patient phone messagesincluding returningcalls routing calls to other team members as appropriate calling patients to obtain and relay pertinent information for thephysician.Change dressings apply bandages remove sutures and other first aid procedures use CPRskills whennecessary all under physiciansupervision.Ensure compliance with OSHA safety standards and conduct accurate legal and ethical documentationat alltimes.Provide health coaching to a defined group of patients to support healthy lifestyle choices follows up with coached patients via weeklycalls.Required SkillsAbilitiesMust possess a high degree of emotional intelligence andintegrity drivenand focused workethic.Self-starter with the ability to think creatively and workeffectively.Ability to work effectively with various seniorities and diverse populations including staff providers members family members insurance carriers vendors and marketleadership.Strong communicator that is customer oriented.Excellent critical reasoning decision-making and problem-solving skills to analyze situations determine risks and find solutions to prevent future issues and resolve recurringdefects.Experience with claimsquality reports and analytical software packages.Proficient skills in Microsoft Office Suite products including Word PowerPoint Outlook and Excel plus a variety of other word-processing spreadsheet database e-mail and presentationsoftware.Ability to travel on occasion for company meetings.Education and ExperienceHigh school diploma or equivalent education GEDrequired.Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training i.e. foreign-trained physician paramedic etc.required.A minimum of 1 year work experience as a Medical Assistant.6months phlebotomy experience is highly desired.BLS for Healthcare Providers required.EClinical Works or similar EMR experience.Experience working with geriatric patients is a plus.Embodies and serves as a role model of ArchWell Healths ValuesBe compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thingAbout ArchWell HealthAt ArchWell Health were creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship routine wellness and staying active our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard listened to and given ample time by their physicians to live well later in life.Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable accessible neighborhood centers where older adults can feel at home and become part of a vibrant wellness-focused community. Were passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race color religion age sex sexual orientation gender identity national origin disability veteran status or any other protected classification.